Service Desk Analyst

Methodist Le Bonheur Healthcare

. Receive, log, analyze, and resolve customer requests for Information System services .

Posted 10/22/2026full-timeTennessee • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Information Systems support and customer service, with a strong ability to analyze and resolve technical issues while maintaining effective communication. Proficient in operating and troubleshooting computer systems and applications, ensuring accurate documentation and customer satisfaction.

Highest-signal resume keywords

Associate's Degree In Computer SciencesEnd-User Support ExperienceTechnical Support Call Center ExperienceMicrosoft Certified Technology Specialist CertificationInformation Technology Support Expertise

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Troubleshooting Computer Operating SystemsOperating Systems ManagementHelp Desk System Database MaintenanceTechnical Manual InterpretationAccurate Typing Skills

Soft Skills

Verbal Communication AbilityWritten Communication AbilityCustomer-Oriented DemeanorSound JudgmentInitiative

Tools & Technologies

Help Desk SystemSystem Management Software ToolsHardware EquipmentSoftware Applications

Certifications & Qualifications

Microsoft Certified Technology Specialist

Industry Keywords

Information SystemsCustomer SupportTechnical SupportProcess Resolution DocumentationService Requests

About the role

Key responsibilities & impact

Receive, log, analyze, and resolve customer requests for Information System services
Provide Tier 1 customer support by directly responding to service requests
Assign calls to appropriate support groups or individuals
Monitor processes and the status of various systems
Maintain accurate information in Help Desk system databases
Develop and maintain process resolution documentation, flow sheets, and procedural references
Communicate through face-to-face dialogue, telephone, memos, and electronic mail
Model behavior consistent with MLH Mission, Vision, and Values
Work under general direction with no lead or supervisory responsibilities

Requirements

What you’ll need

Required: Associate's Degree in Computer Sciences
Preferred: High School Diploma or Equivalent
Preferred: 1–3 years of end-user support experience
Preferred: 1–3 years of technical support call center or help desk experience
Preferred: Microsoft Certified Technology Specialist certification
Knowledge of a wide range of hardware equipment and software applications
Comprehensive understanding of Information Systems and support group functions
Information Technology support expertise commensurate with education/training
Ability to work independently and exercise sound judgment and initiative
Ability to operate and troubleshoot computer operating systems, applications, and system management software tools
Verbal and written communication ability
Ability to interpret equipment status indicators
Ability to read and understand technical manuals and documentation
Accurate typing while simultaneously conversing with customers by telephone
Customer-oriented and professional demeanor
Good balance and coordination
Ability to perform the listed physical activities and light work requirements, including occasionally exerting up to 25 lbs. and frequently up to 10 lbs.
Close visual acuity for data analysis, transcription, computer-terminal viewing, and extensive reading

Benefits

Comp & perks

Opportunity to grow a career in a talent-rich organization
Employer of choice culture
Mission-driven work caring for the community and patients
Family, team, and Power of One culture
Low cost of living in Memphis