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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in customer relationship management and strategic account planning, with a strong focus on customer success and product adoption. Proficient in conducting training sessions and product demonstrations while effectively collaborating with cross-functional teams.
Highest-signal resume keywords
Customer Success ManagementSoftware DemoingPublic SpeakingInterpersonal SkillsRegulated Cannabis Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Customer Relationship ManagementAccount PlanningProduct DemonstrationTraining DevelopmentIssue ResolutionData AnalysisTime ManagementDocumentation ManagementCustomer Feedback ReportingVirtual Training Facilitation
Soft Skills
CollaborationCommunicationProblem-SolvingAdaptabilityPresentation Skills
Industry Keywords
Regulated CannabisGovernment PoliciesCustomer SuccessSoftware IndustryAccount Growth
About the role
Key responsibilities & impact- Develop and maintain existing customer relationships
- Lead customers to full adoption and absorption of Metrc products
- Proactively support a variety of customers through strategic account planning and customer success issue resolution
- Collaborate with Sales, Marketing, GA/EABD, Support, Product, and Finance
- Partner with Customer Success Managers and Regional Customer Success Directors
- Complete relevant training and develop product, industry, and company knowledge
- Address customer needs and challenges proactively and resolve issues independently
- Conduct training sessions and product demonstrations with CSM and product teams
- Contribute to QBR decks and monthly reports with insights and analysis
- Manage 1–2 small markets independently as primary customer contact
- Support customer calls and meetings
- Relay customer feedback and the voice of the customer to internal teams
- Build relationships with assigned customers and provide consultative support
- Capture customer feedback and report requests to Product Management and Development
- Manage time to support customer satisfaction, account renewal, and account growth
- Facilitate information gathering and documentation
- Update and manage deliverables
- Learn to facilitate virtual and in-person product demos and trainings
- Assist in developing messaging, communication materials, training details, and release notes
- Perform additional duties as assigned
Requirements
What you’ll need- Two+ years working in software
- College degree or equivalent working experience
- Preferred experience with Customer Success or Support
- Preferred background in software demoing and training
- Public speaking/presentation skills
- Interpersonal/collaboration skills
- Preferred background in regulated cannabis industry and government policies
- Frequent travel ranging from 25% of work time
- Occasional evening and weekend work required
- Ability to sit frequently
- Ability to talk or hear frequently
- Visual acuity to operate equipment, read technical information, and/or use a keyboard and mouse
- Must support travel to client agencies and cannabis business operators
Benefits
Comp & perks- Frequent travel typically by company car and/or commercial air carrier
- Remote position
- Equal employment opportunity and consideration for employment and advancement
- Reasonable accommodations for individuals with disabilities