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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in ServiceNow application development, including custom applications and Service Catalog offerings, while providing technical leadership and adhering to best practices. Proficient in Agile/Scrum methodologies and capable of managing development tasks independently across multiple instances and domains.
Highest-signal resume keywords
ServiceNow DevelopmentService Catalog ModuleService Portal DevelopmentAgile/Scrum MethodologyActive Secret Security Clearance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Business RulesClient ScriptsScript IncludesACLsWorkflow Automation
Soft Skills
Independent WorkTeam CollaborationTechnical Leadership
Tools & Technologies
ServiceNowService PortalService Catalog
Industry Keywords
Department of StatePlatform CapabilitiesDevelopment StandardsBest Practices
Tech Stack
Tools & technologiesServiceNow
About the role
Key responsibilities & impact- Design, configure, develop, and implement baseline and custom ServiceNow applications and enhancements
- Build, configure, and enhance ServiceNow applications, Service Catalog offerings, workflows, and Service Portal experiences
- Develop Business Rules, Client Scripts, Script Includes, ACLs, and workflow automation
- Engage with Department of State customers, business analysts, administrators, and technical teams to gather requirements and recommend solutions
- Provide technical leadership on ServiceNow architecture, development standards, platform capabilities, and best practices
- Troubleshoot application issues, analyze system performance, implement improvements, and maintain platform stability across multiple instances and domains
- Participate in sprint planning, daily stand-ups, backlog refinement, and technical reviews
- Independently manage assigned development tasks and deliver quality solutions on schedule
- Support testing, deployment, and rollout of new ServiceNow applications and enhancements while minimizing operational disruption
Requirements
What you’ll need- Have an ACTIVE Secret security clearance
- 5+ years of ServiceNow Development experience, including experience with the Service Catalog module and creating custom applications
- 5+ years of ServiceNow Consulting
- 3+ years of Service Portal Development experience
- Work independently and as a technical team member
- Work in multiple instances and domains, supporting internal and external customers
- Utilize an Agile/Scrum methodology to manage development work
- Advise functional and admin teams on design, development and overall ServiceNow best practices
- Verify identity and eligibility to work in the United States upon hire
Benefits
Comp & perks- Performance-based bonuses
- Company-paid training and/or certifications
- Referral bonuses
- Health, dental, and vision insurance
- 401(k) retirement plan with company match
- Paid time off (PTO) and holidays
- Parental Leave and dependent care
- Flexible work arrangements
- Professional development opportunities
- Employee assistance and wellness programs
- Additional incentives based on individual and company performance