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Customer Service Specialist
Metsä Group. Create and confirm sales orders and ensure ordered products are available .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing sales orders, invoicing processes, and customer service operations while effectively collaborating with various stakeholders. Proficient in SAP systems and possesses strong communication skills in English and Finnish.
Highest-signal resume keywords
Bachelor's Degree In BusinessThree Years Of Customer Service ExperienceFamiliarity With SAP SystemsEffective Communication SkillsFluent In English And Finnish
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales Order ManagementInvoicing ProcessesCustomer Service OperationsOrder Detail VerificationInvoice Corrections
Soft Skills
Effective CollaborationProactive Work EthicResult-Oriented ApproachOpenness To Change
Tools & Technologies
SAP SystemsMS Office
Industry Keywords
Customer Feedback ManagementIntercompany BillingStakeholder CommunicationMaster Data Maintenance
About the role
Key responsibilities & impact- Create and confirm sales orders and ensure ordered products are available
- Manage out-of-stock situations
- Manage sales order changes, check order details, and communicate changes to customers
- Create customer invoices, including intercompany billing
- Collect and send additional invoicing-related documents
- Maintain Customer Service master data
- Manage debit and credit invoices and invoice corrections
- Handle customer feedback and claims and issue credit notes
- Collaborate with Sales, Offering, Planning, Fulfilment, Production, Finance and Controlling, Commercial Excellence, and the Maritime Logistics Center
- Work with customers and forwarding agents as external stakeholders
- Report to the Customer Service Manager
Requirements
What you’ll need- Bachelor’s degree in business or another relevant field
- At least three years of relevant experience in customer service or a similar role
- Familiarity with SAP systems
- Good MS Office skills
- Effective communication and collaboration with different stakeholders
- Proactive ability to work independently and as part of a team
- Result-oriented approach
- Openness to change and new initiatives
- Fluent written and spoken English
- Fluent written and spoken Finnish
Benefits
Comp & perks- Comprehensive occupational health care
- Extensive training and development opportunities
- Culture and sports benefits
- Personal career development support
- Safe working environment
- Wide range of career opportunities