Phone Banker Lead

MF Services

. Coordinate the daily operation of assigned phone-banking programs .

Posted 9/29/2026part-timePhoenix • Arizona • United StatesSenior💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in coordinating phone-banking operations, training and supervising staff, and ensuring compliance with voter-contact procedures. Proficient in using phone-banking systems and maintaining data accuracy while fostering a respectful and inclusive team environment.

Highest-signal resume keywords

Phone-Banking ExperienceLeadership and SupervisionVAN and PDI ProficiencyData Entry and AccuracyCommunity Outreach

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Phone-Banking CoordinationData EntryPerformance MonitoringVoter-Contact ProceduresCompliance RequirementsReporting and DocumentationTraining and CoachingOrganizational SkillsTime ManagementProblem-Solving

Soft Skills

LeadershipVerbal CommunicationActive ListeningInterpersonal SkillsMotivational Skills

Tools & Technologies

VANPDIPredictive DialersSpreadsheetsDatabasesStandard Office Applications

Industry Keywords

Community OutreachVoter-ContactCampaign ExperienceConfidentialityData Security

About the role

Key responsibilities & impact

Coordinate the daily operation of assigned phone-banking programs
Conduct shift launches covering approved scripts, call lists, goals, schedules, compliance requirements, and reporting expectations
Assign call lists and ensure employees have access to necessary systems, equipment, and materials
Train Phone Bankers on approved scripts, phone-banking platforms, data entry, voter-contact procedures, confidentiality, and workplace expectations
Supervise, schedule, coach, and motivate assigned employees
Monitor calls, contacts, responses, conversion rates, data quality, and other performance measures
Observe calls and review results to provide feedback, support, and retraining
Conduct shift debriefings and communicate operational concerns, trends, or resource needs to management
Contact community members by telephone and model effective outreach practices when needed
Use approved scripts, talking points, and program materials
Review employee data entries for accuracy, completeness, and timeliness
Use VAN, PDI, predictive dialers, spreadsheets, databases, or other designated platforms
Maintain staffing, shift, performance, incident, and program records
Prepare and submit daily, weekly, and campaign reports
Monitor employee timekeeping records and follow up on missing or inaccurate entries
Protect confidential employee, voter, supporter, community, and organizational information
Follow voter-contact, privacy, communications, data-security, and program requirements
Report suspected data-quality, confidentiality, payroll, performance, conduct, or compliance concerns
Foster a professional, respectful, inclusive, and accountable team environment
Perform other related duties as assigned

Requirements

What you’ll need

Previous phone-banking, voter-contact, community-outreach, organizing, advocacy, or campaign experience required
Previous experience leading, supervising, training, or coaching employees or volunteers strongly preferred
Experience using VAN, PDI, predictive dialers, or comparable phone-banking and voter-contact systems required
Strong leadership, verbal communication, active-listening, coaching, and interpersonal skills
Ability to establish expectations, monitor performance, and provide constructive feedback
Strong organizational, time-management, documentation, and problem-solving skills
Ability to manage multiple employees, priorities, deadlines, and performance goals
Ability to learn and consistently apply approved scripts, policies, and program procedures
Ability to use computers, telephone systems, databases, spreadsheets, and standard office applications
Strong attention to detail and ability to enter and review data accurately
Ability to handle confidential information with discretion
Experience working with Latino or other diverse communities preferred
Conversational proficiency in English and Spanish preferred
Ability to work flexible schedules, including evenings, weekends, and extended campaign-style hours
Ability to remain seated and work at a computer or telephone for extended periods
Ability to communicate continuously by telephone, video conference, or in person
Ability to operate a computer, headset, keyboard, telephone, and other standard office equipment
May occasionally require lifting or moving materials weighing up to 25 pounds
Remote employees must comply with applicable confidentiality, information-security, technology, productivity, and workspace requirements

Benefits

Comp & perks

Temporary seasonal employment
Reasonable accommodations will be considered for qualified individuals with disabilities