Customer Development Director

MGM Resorts International

. Individually drive and/or assist the team to generate incremental visits from casino customers.

Posted 11/10/2026full-timeRemote • Florida • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive expertise in casino marketing and customer relationship management, with a strong focus on driving operational excellence and making critical business decisions regarding customer credit lines and allowances. Proven ability to lead teams effectively while maintaining compliance with industry regulations.

Highest-signal resume keywords

Casino Marketing ExperienceCustomer Relationship ManagementOperational ExcellenceFinancial AcumenMarker Authorization

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Customer Credit Line ManagementIncentive EvaluationAllowance AuthorizationBusiness Decision MakingPlayer Development Skills

Soft Skills

LeadershipCustomer ServiceConflict ResolutionMentoring

Industry Keywords

Title 31 ComplianceGuest PrivacyCasino Customer InformationHigh-Stakes Decision MakingEvent Management

About the role

Key responsibilities & impact

Individually drive and/or assist the team to generate incremental visits from casino customers.
Provide excellent customer service.
Provide direct or indirect leadership to the team.
Determine and evaluate customers’ casino activity to provide corresponding incentives.
Authorize or approve medium amounts of allowances, including rooms, food, beverages, event tickets, promo chips, free play, airfare, or discounts.
Drive incremental business, focusing on inactive customers and maintaining the customer base.
Authorize and grant marker authorization limits to qualifying customers.
Engage new and inactive customers using player development skills.
Make critical business decisions regarding customer credit lines, allowances, and comps while managing customers to a profitable level.
Collaborate with Casino Marketing, Marketing Executives, and property personnel to assist and facilitate qualified in-house casino customers.
Maintain highly confidential casino customer information and enforce guest privacy.
Assist in overseeing special event functions, promote marketing strategy, and greet customers.
Attend quarterly Receivable Meetings and provide updates to the Corporate Finance group.
Assist in overseeing customer disputes and complaints through resolution.
Increase travel to meet existing customers.

Requirements

What you’ll need

Over eight years of specialized experience in casino marketing.
Proven track record of driving operational excellence.
Experience personally cultivating high-value customer relationships.
Experience mentoring a high-performing team.
Direct expertise in managing customer credit lines.
Experience authorizing markers.
Ability to balance guest allowances against profitable business outcomes.
Strong financial acumen.
Ability to make critical, high-stakes business decisions.
Required to travel frequently.
Ability to comply with all laws and Title 31 requirements.
Attendance at mandatory compliance and training sessions.

Benefits

Comp & perks

Comprehensive wellness programs designed to support employees’ physical, mental, and emotional well-being.
Exclusive access to company-sponsored discounts across hospitality, dining, retail, entertainment, travel, technology, and a wide range of partner offerings.
Complimentary parking both during and outside of scheduled work hours.
Competitive health, wellness, and income protection benefits for eligible employees.
Ongoing professional growth and career development through leadership programs, learning opportunities, strategic networking, and community engagement initiatives.