Senior Business Performance Analyst

MICHELIN Connected Fleet

. Conduct strategic analyses and in-depth diagnostics to identify performance gaps, improvement opportunities, and impacts on business results.

Posted 11/5/2026full-timeCuritiba • BrazilSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in data analysis, operational performance, and continuous improvement methodologies, with a strong focus on KPI management and action plan development. Capable of providing strategic insights and recommendations to enhance business results and operational efficiency.

Highest-signal resume keywords

Data AnalysisOperational PerformanceKPI ManagementContinuous ImprovementAdvanced Excel

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisAction Plan DevelopmentProcess AutomationProblem-Solving MethodologiesPerformance Indicator Development

Soft Skills

Strategic ThinkingCross-Functional CollaborationAnalytical Development

Tools & Technologies

Power BISalesforce CRM

Industry Keywords

Performance MetricsOperational EfficiencyCustomer ExperienceBusiness GrowthManagement Dashboards

About the role

Key responsibilities & impact

Conduct strategic analyses and in-depth diagnostics to identify performance gaps, improvement opportunities, and impacts on business results.
Monitor operational and customer experience metrics, identifying trends, patterns, and correlations that support decision-making.
Perform root cause analyses and develop recommendations to mitigate deviations and drive continuous process improvement.
Develop and prioritize action plans based on impact, feasibility, and alignment with business objectives.
Act as a partner to leadership, providing analyses and recommendations that guide strategic and operational decisions.
Govern the execution of action plans, ensuring cross-functional alignment, adherence to deadlines, and delivery of expected results.
Assess the effectiveness of implemented initiatives by measuring results and defining adjustments when necessary.
Lead the evolution of performance indicators, executive reports, and management dashboards, promoting greater efficiency and information reliability.
Define and disseminate methodologies for interpreting and using performance indicators.
Serve as a technical reference in KPI-driven management, fostering analytical development and the sharing of best practices across teams.
Participate in strategic projects focused on increasing productivity, improving operational efficiency and customer experience, and achieving sustainable business growth.

Requirements

What you’ll need

Bachelor’s degree or equivalent higher education qualification.
Experience in data analysis and operational performance.
Advanced Excel and Power BI (or similar data analysis and visualization tools).
Experience with Salesforce CRM.
Knowledge of root cause analysis, KPI management, and action plan development.
Experience with continuous improvement, process automation, and problem-solving methodologies (PDCA, Lean, DMAIC, or similar).

Benefits

Comp & perks

Transportation allowance or shuttle reimbursement
Meal and/or food allowance
Flexible benefits card
Health and dental insurance
Profit-sharing program
Childcare assistance
Extended parental leave
Life insurance
Gympass
Payroll-deducted loan
Employee share purchase plan
Birthday day off
Discounts on Michelin tire purchases
Annual flu vaccination campaign
Mental health promotion program
Professional development platform