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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong communication and organizational skills while effectively managing customer interactions and data entry related to tire breakdowns. Proficient in coordinating between customers and service providers, ensuring timely updates and smooth billing processes.
Highest-signal resume keywords
Strong Communication SkillsData Entry AccuracyService CoordinationGerman Language ProficiencyCustomer Service Orientation
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Data EntryCustomer Call HandlingService MonitoringLocation IdentificationVehicle Information Recording
Soft Skills
Service-Oriented ApproachCalm Under PressureOrganizational Skills
Tools & Technologies
Computer System
Industry Keywords
Tire BreakdownAutomotive RepairService Provider Coordination
About the role
Key responsibilities & impact- Handling incoming customer calls relating to tire breakdowns
- Accurately recording and entering all relevant data into the computer system, including precise location, vehicle, and tire dimension details
- Identifying and contacting automotive repair shops and service partners to locate the nearest suitable service provider
- Actively communicating and coordinating between customers and the workshop carrying out the service
- Thoroughly monitoring the service process and status updates to ensure smooth subsequent billing
Requirements
What you’ll need- Strong communication skills, a service-oriented approach, and the ability to remain calm under pressure
- Good computer skills for fast and accurate data entry
- Reliable and well-organized working style
- Very good spoken and written German
- Basic knowledge of English
- Additional language skills are an advantage
Benefits
Comp & perks- A positive working environment within a competent and motivated team
- A secure position with a permanent, full-time contract
- 30 days of annual leave
- Attractive compensation, reviewed annually, plus holiday pay and lucrative bonuses
- Excellent professional development opportunities through our Euromaster Academy
- Digital learning opportunities on our platform
- Company events, including team-building activities
- Flexible working hours and the option to work remotely
- Capital-forming benefits, employee discounts on our products and services, Corporate Benefits, and bicycle leasing