Business Support Expert – Europe

Michelin

. Provide Level 2 business support to users for the processes and applications within your scope of responsibility .

Posted 10/7/2026full-timeClermont-Ferrand • FranceMid-LevelSenior💰 €50,000 - €53,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Level 2 business support, particularly in the Order-to-Cash domain, with strong analytical skills and proficiency in data analysis tools like Power BI. Capable of training and empowering Business Support Analysts while effectively coordinating cross-functional teams.

Highest-signal resume keywords

Master’s Degree in Supply ChainB2 Level of EnglishPower BI ProficiencyOrder-to-Cash ExperienceAnalytical and Documentation Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Root Cause AnalysisData Quality Control VerificationProcess ValidationOperational Request PrioritizationTesting and Deployment of Processes

Soft Skills

Strong Learning AbilityCuriosityResilienceClear CommunicationStakeholder Coordination

Industry Keywords

Business SupportFunctional Business NetworkTarget Operating ProcessesOrder Management ProcessesOperational Requests

About the role

Key responsibilities & impact

Provide Level 2 business support to users for the processes and applications within your scope of responsibility
Challenge, qualify, and prioritize operational requests and issues
Resolve requests and issues according to their priority
Conduct Root Cause Analyses (RCAs), with IS/IT support where necessary
Monitor the operability and performance of processes and applications on a daily basis
Verify the implementation of data quality controls
Verify the correct use of processes and applications
Empower and train Business Support Analysts (BSAs)
Train users together with Process Engineers and BSAs
Facilitate the functional business network in Europe
Participate in the testing, design, piloting, and deployment of processes and tools
Validate the various Target Operating Processes (TOPs) based on testing, documentation, and training
Escalate process and tool enhancement needs
Validate the team’s contributions to projects
Support RT Order Management processes for the European replacement market

Requirements

What you’ll need

Master’s degree (Bac +5 equivalent) in supply chain, business, or logistics
Minimum B2 level of English
Strong analytical and documentation skills
Interest in tools and data analysis, particularly Power BI
A successful initial professional experience is preferred, where possible
Operational or engineering experience in the Order-to-Cash domain is an advantage
Ability to analyze issues, identify risks, and assess impacts
Ability to synthesize complex information and communicate it clearly
Comfortable addressing cross-functional challenges
Ability to coordinate multiple stakeholders
Curiosity, initiative, resilience, and strong learning ability

Benefits

Comp & perks

Health insurance
Bonuses
Up to two days of remote work per week
Professional development opportunities leading to management, process engineering, Lead Process Engineer, or project management roles
Opportunity to contribute to a major transformation at European scale
Development of cross-functional expertise
Collaboration with a wide range of teams and stakeholders
Development of skills in coordination, analysis, project management, problem-solving, and transformation
Disability-inclusive company, with a network of disability representatives and ambassadors
Score of 99/100 on the Gender Equality Index
Employee engagement rate of 83.5%
“Happy Trainees” certification
Employer attractiveness rankings and recognition