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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in field data capture, technical support, and customer claims management within the Quality Domain. Proficient in conducting performance studies and providing training to enhance customer and internal stakeholder engagement.
Highest-signal resume keywords
Field Data CaptureTechnical SupportCustomer Claims ManagementPerformance StudiesTraining and Technical Demonstrations
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Field Usage StudiesMarket Performance MonitoringCorrective Action ImplementationCustomer Complaint ResolutionClaims HandlingTechnical AdviceReport PreparationRisk Analysis ReportingProduct Liability ManagementTechnical Demonstrations
Soft Skills
Customer EngagementInterpersonal CommunicationProblem SolvingTeam CollaborationTraining and Mentoring
Industry Keywords
Customer Engineering SupportQuality DomainMarket InterventionsField SurveysCommercial Product Launch
About the role
Key responsibilities & impact- Capture field data on how products and associated services are used and perform
- Provide technical support to customers, internal stakeholders, and Marketing & Sales teams
- Monitor market and field performance against competitors
- Report weak signals, alerts, and copycats
- Put corrective actions in place and conduct market interventions when needed
- Help resolve customer complaints and manage claims
- Handle delegated product liability matters and minor tyre/service disputes under the Product Liability Correspondent
- Identify suitable customer fleets and establish and follow field surveys
- Define, lead, and conduct field usage and performance studies
- Prepare summary reports on field study results
- Ensure accurate collection and handling of customer claims
- Send alert reports to the central Risk Analysis team
- Report delegated minor litigation cases outside North America
- Provide technical advice and training to sales staff and external customers
- Conduct technical demonstrations at commercial product launch events
- Provide on-the-job training and tutoring for new CES team members
Requirements
What you’ll need- Field-based technical role in Customer Engineering Support (CES) within Michelin’s Quality Domain