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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates strong people management skills with a focus on team development, operational performance, and customer satisfaction. Proficient in data analysis and translating insights into actionable business strategies.
Highest-signal resume keywords
People Management ExperienceOperational Experience in Customer ServiceData-Driven MindsetExcel and Power BI ProficiencyHands-On Leadership
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Operational Performance EvaluationPerformance Indicator AnalysisTrend IdentificationObjective SettingCorrective Action Planning
Soft Skills
Team DevelopmentCollaborationEmpowermentFeedback ProvisionProblem Solving
Tools & Technologies
ExcelPower BIOperational Reports
Industry Keywords
Customer-to-CashSupply ChainGlobal TradeExport ProcessesService-Level Agreements
About the role
Key responsibilities & impact- Manage and develop the team to achieve results related to the team’s mission
- Drive operations and performance by engaging employees toward entity objectives and customer satisfaction
- Create an environment encouraging empowerment, collaboration and autonomy
- Guide the team in setting objectives aligned with entity objectives
- Ensure adequate resources for team activities
- Manage priorities and balance workload according to defined priorities
- Develop direct reports’ career plans and learning opportunities
- Provide regular and timely feedback
- Manage staffing movements based on employee expectations and team and entity needs
- Apply company policies and procedures
- Facilitate change at team level
- Ensure operations follow processes, standards and customer requirements
- Organize and optimize means and solutions to meet objectives
- Evaluate operational performance against service-level agreements and ensure corrective action plans
- Coordinate actions with partners and customers to optimize performance
- Identify critical situations and anticipate actions
- Continuously improve operational performance, customer satisfaction and employee satisfaction
- Maintain close proximity to daily operations, contribute to problem solving and prioritization, collaborate with sales and supply chain teams
Requirements
What you’ll need- People management experience, with demonstrated ability to lead, develop and engage a team while ensuring clear accountability and delivery of operational priorities
- Relevant operational experience or strong exposure to at least one of the following areas: Customer Service, Customer-to-Cash, Supply Chain, or Global Trade / Export processes
- Previous experience with TSTH and/or Export processes would be considered a strong advantage
- Strong data-driven mindset
- Ability to work comfortably with Excel, Power BI, operational reports and performance indicators
- Ability to translate data into meaningful insights, identify trends and correlations, and connect operational information to business priorities and actions
- Hands-on leadership and operational involvement
- English - B2 mandatory
Benefits
Comp & perks- Hybrid way of working
- A customizable benefits package with options to choose: gym access, medical or dental services, private retirement pension, deduction of public transport costs, cultural activities vouchers etc.
- Private medical subscription
- Life insurance
- Lunch vouchers and discounts
- Deduction of vacation costs