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Michelin

Key Account Manager

Michelin

. Develop and grow the business portfolio through sales of products, services, and solutions .

Posted 9/25/2026full-timePetaling Jaya • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in sales strategy development, customer relationship management, and market analysis to drive business growth. Proven ability to execute effective communication and training initiatives while managing stakeholder engagement and account planning.

Highest-signal resume keywords
Sales Strategy DevelopmentCustomer Relationship ManagementMarket AnalysisStakeholder EngagementAccount Management

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Business Portfolio DevelopmentMarket ResearchAccount PlanningSales Action PlansNegotiationProject ManagementData AnalysisCustomer TargetingPromotional Program DevelopmentProblem-Solving
Soft Skills
Interpersonal SkillsCommunication SkillsAnalytical SkillsOrganizational SkillsTeam Collaboration
Certifications & Qualifications
Bachelor’s Degree in Business AdministrationBachelor’s Degree in Marketing
Industry Keywords
Customer SatisfactionBusiness DevelopmentSales ObjectivesProfessional NetworksService Excellence

About the role

Key responsibilities & impact
  • Develop and grow the business portfolio through sales of products, services, and solutions
  • Gather and analyze customer information to understand needs, requirements, and business drivers
  • Monitor and strengthen customer relationships and incorporate feedback to improve interactions
  • Identify and generate new business opportunities through industry tracking, market research, cold calling, and appointment setting
  • Build internal and external partnerships and support proactive problem-solving
  • Expand customer buying centers and use cases while leading account planning
  • Develop and deliver communication and training initiatives for sales and marketing teams
  • Streamline account management processes to improve efficiency and achieve sales objectives
  • Develop and execute sales action plans to convert leads into opportunities
  • Manage assigned territory and maintain territory and account development plans
  • Collect and share competitor and market intelligence
  • Maintain customer target lists and identify profitable growth opportunities
  • Manage partnership agreements and influence partners toward shared goals
  • Analyze complex business information, trends, and root causes affecting performance
  • Position products and services competitively and provide product-related troubleshooting support
  • Conduct formal negotiations with internal and external stakeholders
  • Develop and execute customer and channel promotions and programs
  • Collaborate on forecasting, opportunity maximization, and organizational objectives
  • Coordinate business planning across functions and stakeholders

Requirements

What you’ll need
  • Bachelor’s degree in Business Administration, Marketing, or a related field
  • Strong stakeholder management, interpersonal, and communication skills
  • Self-driven and independent, with an entrepreneurial mindset
  • Strong analytical and problem-solving capabilities
  • Ability to work effectively independently and as part of a collaborative team
  • Eagerness to learn, adapt, and take on new challenges
  • Proven experience developing and maintaining customer relationships, with a focus on service excellence and satisfaction
  • Solid track record in project and/or account management, including planning, execution, and stakeholder engagement
  • Experience building and leveraging professional networks to achieve business objectives and organizational growth
  • Strong organizational skills with the ability to manage deliverables, deadlines, and priorities effectively

Benefits

Comp & perks
  • Career progression opportunities
  • Supportive and inclusive culture
  • Collaboration and new ideas
  • Opportunity to contribute to projects with global impact
  • Professional skills development
  • Wellbeing and inclusion initiatives