Key Account Manager

Michelin

. Develop and grow the business portfolio through sales of products, services, and solutions .

Posted 9/25/2026full-timePetaling Jaya • MalaysiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong capabilities in sales strategy development, customer relationship management, and market analysis. Proven ability to execute account management processes and foster partnerships to drive business growth.

Highest-signal resume keywords

Sales Strategy DevelopmentCustomer Relationship ManagementMarket ResearchAccount ManagementStakeholder Engagement

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Business Portfolio DevelopmentSales Action PlanningData AnalysisProject ManagementLead Generation

Soft Skills

Interpersonal SkillsCommunication SkillsProblem-Solving SkillsOrganizational SkillsEntrepreneurial Mindset

Certifications & Qualifications

Bachelor’s Degree in Business AdministrationBachelor’s Degree in Marketing

Industry Keywords

Customer Needs AnalysisMarket IntelligenceNegotiationAccount PlanningPartnership Management

About the role

Key responsibilities & impact

Develop and grow the business portfolio through sales of products, services, and solutions
Gather and analyze customer information to understand needs, requirements, and business drivers
Monitor and strengthen customer relationships and incorporate feedback to improve interactions
Identify and generate new business opportunities through industry tracking, market research, cold calling, and appointment setting
Build internal and external partnerships and foster proactive problem-solving
Expand customer buying centers and use cases while leading account planning
Develop and deliver communication and training initiatives for sales and marketing teams
Streamline account management processes to optimize efficiency and achieve sales objectives
Develop and execute sales action plans to convert leads into opportunities
Manage assigned territory and allocate time and resources effectively
Build and maintain territory and account development plans
Collect and share competitor and market intelligence
Maintain customer target lists and support strategic lead generation
Monitor and manage partnership agreements and shared goals
Analyze complex business information, trends, and performance issues
Position products and services competitively and align product knowledge with customer needs
Support troubleshooting of product-related issues
Conduct formal negotiations and secure mutually beneficial agreements
Develop and execute customer and channel promotions and programs
Collaborate on forecasting, opportunity maximization, and organizational objectives
Coordinate business planning across functions and stakeholders

Requirements

What you’ll need

Bachelor’s degree in Business Administration, Marketing, or a related field
Strong stakeholder management, interpersonal, and communication skills
Self-driven and independent, with an entrepreneurial mindset
Strong analytical and problem-solving capabilities
Ability to work effectively independently and collaboratively
Eagerness to learn, adapt, and take on new challenges
Proven experience developing and maintaining customer relationships, with a focus on service excellence and satisfaction
Solid track record in project and/or account management, including planning, execution, and stakeholder engagement
Experience building and leveraging professional networks to achieve business objectives and organizational growth
Strong organizational skills and ability to manage deliverables, deadlines, and priorities effectively

Benefits

Comp & perks

Career progression opportunities and skills development
Supportive, inclusive culture
Collaboration and new ideas
Opportunity to contribute to projects with a global brand
Professional skills development
Wellbeing and inclusion support