Desktop Support Technician

Microchip Technology Inc.

. Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance .

Posted 9/29/2026full-timeThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in providing first-line technical support, troubleshooting hardware and software issues, and managing user accounts. Proficient in Microsoft Windows operating systems and Microsoft 365 applications, with strong analytical and problem-solving skills to ensure high customer satisfaction.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows Operating SystemsMicrosoft 365 ApplicationsActive Directory AdministrationITIL Foundation Certification

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingUser Account ManagementIncident ManagementBasic Networking ConceptsCybersecurity PrinciplesIT Service ManagementDocumentation CreationHardware InstallationSoftware Installation

Soft Skills

Verbal CommunicationWritten CommunicationCustomer ServiceInterpersonal SkillsAnalytical Skills

Tools & Technologies

Ticketing SystemsServiceNowMicrosoft OutlookMicrosoft TeamsMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Certifications & Qualifications

CompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

HelpdeskService DeskManufacturing EnvironmentIndustrial EnvironmentMultinational Environment

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance
Diagnose, troubleshoot, and resolve Level 1 IT issues involving hardware, software, and network connectivity
Install, configure, and maintain desktops, laptops, printers, and peripheral devices
Support Microsoft Windows operating systems and Microsoft 365 applications
Manage user accounts, password resets, and access permissions
Escalate complex issues to Level 2 or Level 3 support teams
Log, track, and update incidents and service requests in the IT ticket management system
Create and maintain technical documentation, user guides, and knowledge base articles
Assist with IT infrastructure operations and assigned IT-related projects
Ensure timely incident resolution while maintaining high customer satisfaction

Requirements

What you’ll need

Diploma of Computer Technology or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field
1–3 years of experience in IT Support, Helpdesk, Service Desk, or a similar technical support role; fresh graduates are welcome
Strong verbal and written communication skills in both Thai and English
Microsoft Windows operating systems
Microsoft 365 applications: Outlook, Teams, Word, Excel, PowerPoint
Computer hardware and software troubleshooting
Basic networking concepts: TCP/IP, LAN, Wi-Fi
Active Directory or user account administration
Strong analytical and problem-solving skills
Excellent customer service and interpersonal skills
Ability to work independently and collaboratively in a team environment
Experience with IT Service Management (ITSM) or ticketing platforms such as ServiceNow
Basic knowledge of Cybersecurity principles and best practices
Experience supporting users in a manufacturing, industrial, or multinational environment
ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certifications

Benefits

Comp & perks

Employee development and career growth programs, including Leadership Passage Programs
Diversity and workplace excellence initiatives
Strong sense of community and values-based culture
Company perks (details not specified)
Travel requirement of 0%–25%