Technician, IS Desktop Support

Microchip Technology Inc.

. Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance .

Posted 9/25/2026full-timeThailandJuniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in providing first-line technical support, troubleshooting hardware and software issues, and managing user accounts. Proficient in Microsoft Windows and Microsoft 365 applications, with strong analytical and problem-solving skills to ensure high customer satisfaction.

Highest-signal resume keywords

IT Support ExperienceMicrosoft Windows ProficiencyMicrosoft 365 Applications KnowledgeActive Directory AdministrationCustomer Service Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportHardware TroubleshootingSoftware TroubleshootingNetwork ConnectivityIncident ManagementUser Account ManagementIT Service ManagementBasic Networking ConceptsTechnical DocumentationProblem-Solving

Soft Skills

Verbal CommunicationWritten CommunicationInterpersonal SkillsTeam CollaborationAnalytical Skills

Tools & Technologies

IT Ticket Management SystemsServiceNowMicrosoft WindowsMicrosoft 365Peripheral Devices

Certifications & Qualifications

ITIL FoundationCompTIA A+CompTIA Network+Microsoft Certifications

Industry Keywords

HelpdeskService DeskTechnical Support RoleManufacturing EnvironmentMultinational Environment

Tech Stack

Tools & technologies

Cyber SecurityITSMServiceNowTCP/IP

About the role

Key responsibilities & impact

Provide first-line technical support to end users via phone, email, ticketing systems, and on-site assistance
Diagnose, troubleshoot, and resolve Level 1 IT issues involving hardware, software, and network connectivity
Install, configure, and maintain desktops, laptops, printers, and peripheral devices
Support Microsoft Windows operating systems and Microsoft 365 applications
Manage user accounts, password resets, and access permissions
Escalate complex issues to Level 2 or Level 3 support teams
Log, track, and update incidents and service requests in the IT ticket management system
Create and maintain technical documentation, user guides, and knowledge base articles
Assist with IT infrastructure operations and assigned IT-related projects
Ensure timely incident resolution and high customer satisfaction

Requirements

What you’ll need

Diploma of Computer Technology or Bachelor’s degree in Information Technology, Computer Science, Computer Engineering, or a related field
1–3 years of experience in IT Support, Helpdesk, Service Desk, or a similar technical support role; fresh graduates are welcome
Strong verbal and written communication skills in both Thai and English
Solid understanding of Microsoft Windows operating systems
Solid understanding of Microsoft 365 applications (Outlook, Teams, Word, Excel, PowerPoint)
Computer hardware and software troubleshooting
Basic networking concepts (TCP/IP, LAN, Wi-Fi)
Active Directory or user account administration
Strong analytical and problem-solving skills
Excellent customer service and interpersonal skills
Ability to work independently and collaboratively in a team environment
Experience with IT Service Management (ITSM) or ticketing platforms such as ServiceNow preferred
Basic knowledge of cybersecurity principles and best practices preferred
Experience supporting users in a manufacturing, industrial, or multinational environment preferred
ITIL Foundation, CompTIA A+, CompTIA Network+, or Microsoft Certifications preferred
Travel requirement of 0%–25%

Benefits

Comp & perks

Leadership Passage Programs supporting career growth
Employee development opportunities
Values-based decision-making and community-focused culture
Company perks
Diversity and workplace excellence initiatives