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Loan Servicing Specialist
Midland States Bank. Perform routine to moderately complex loan maintenance requests .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in loan maintenance, processing, and reconciliation, with a strong focus on compliance with regulatory and legal requirements. Proficient in managing loan servicing activities and providing customer support while maintaining attention to detail and organizational skills.
Highest-signal resume keywords
Loan MaintenanceAccount ReconciliationCommercial LoansMicrosoft Office SuiteRegulatory Compliance
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Loan ProcessingPayment ResolutionEscrow AnalysisCollateral ManagementLoan OnboardingFinancial AnalysisTransaction ProcessingInsurance Claims ProcessingDelinquent Asset ManagementThird-Party Servicing
Soft Skills
Communication SkillsOrganization SkillsTime ManagementAttention to DetailTeam Collaboration
Tools & Technologies
Imaging SystemLoan Servicing Software
Industry Keywords
BankingFinanceMortgage LoansConsumer LoansEquipment FinanceBSA ComplianceMERS System
About the role
Key responsibilities & impact- Perform routine to moderately complex loan maintenance requests
- Process loan payments, payoffs, un-posted transactions, and exceptions
- Investigate and resolve payment issues, discrepancies, and reconciling differences
- Research commercial, consumer, mortgage, and equipment loans
- Process loan onboarding and modifications
- Compile, review, and distribute funds for insurance loss claims
- Perform escrow analyses, distributions, refunds, and related servicing activities
- Establish, review, track, and update collateral ticklers and collateral information
- Process paid-out transactions and collateral releases in compliance with regulatory, legal, and MERS rules
- Track hazard insurance and flood coverage and force-place insurance when required
- Track delinquent real estate taxes and protect the bank’s interest
- Facilitate payment and remittance activity between third-party and master servicers
- Reconcile loan balances, payment activity, and asset status across internal and third-party systems
- Collaborate with internal and external partners to manage delinquent assets and complete servicing, collection, and reconciliation activities
- Answer inbound loan servicing calls and make outbound courtesy calls
- Provide customer and business-partner support through issue resolution
- Process corporate and department mail
- Scan, file, and re-file documents in the bank’s imaging system
- Provide task-specific training and onboarding support to less experienced team members
- Independently manage assigned servicing responsibilities and escalate questionable or recurring issues
- Comply with applicable regulatory and legal requirements
- Perform other duties as assigned
Requirements
What you’ll need- High School Diploma and 1+ years of relevant banking experience
- Experience with loan analysis, account reconciliation, finance, or accounting concepts preferred
- Knowledge of commercial, consumer, mortgage, and equipment finance loans and/or third-party loan servicing practices preferred
- Demonstrated ability to learn and use new software and programs
- Proficient in Microsoft Office Suite
- Demonstrated ability to take ownership of assigned responsibilities, manage priorities, and follow issues through resolution
- Strong oral, written, and interpersonal communication skills
- Strong organization and time management skills
- Strong attention to detail
- Ability to work independently and as part of a team
- Excellent telephone etiquette
- Compliance with applicable regulatory, legal, security, privacy, BSA, and MERS system requirements
- Ability to work in or support a Midland office when required
Benefits
Comp & perks- Short-term incentives (bonus and/or commission)
- Long-term incentives (stock awards may be included)
- Comprehensive healthcare
- Well-being benefits
- Paid family leave
- Generous paid time off
- Banking perks
- Employee Stock Purchase Plan
- 401K plan with company match
- Opportunity to participate in a Non-Qualified Deferred Compensation plan
- Occasional travel for training, team meetings, and due diligence events