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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Customer Success management, including account oversight, negotiation of B2B contracts, and coordination of SAP licensing activities. Proficient in managing customer engagement cadences and utilizing CRM tools to enhance customer relationships.
Highest-signal resume keywords
Customer Success ManagementB2B Contract NegotiationSAP Ecosystem KnowledgeHubSpot ExperienceSAP Partner Customer Engagement Executive Certification
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Account ManagementProject ManagementSAP Licensing KnowledgeEngagement Cadence ManagementCommercial Agreement Negotiation
Soft Skills
Excellent Communication SkillsProblem-SolvingCustomer Relationship Management
Tools & Technologies
Microsoft OfficeGoogle WorkspaceHubSpotCadence Management App
Certifications & Qualifications
SAP Partner Customer Engagement Executive Certification
Industry Keywords
B2B SoftwareIT ServicesCloud-Based SAP LicensingS/4HANARISE with SAPClean Core
About the role
Key responsibilities & impact- Serve as the primary point of contact for assigned accounts, including oversight of each customer's Adopt & Operate activities
- Lead onboarding and the cadence of Customer Success phases in collaboration with Delivery, the Center of Excellence (CoE), and other teams
- Plan the annual upgrade included in the subscription together with the customer and Delivery
- Coordinate the installation and configuration of MIG Cockpit with the CoE or Delivery, ensure it is functioning properly, and present the results
- Review the QBR presentation prepared by the A&O or TAM in advance, attend the meeting, and lead the account agenda
- Negotiate SAP licensing renewals and expansions with customers, subject to approval from the Head of Customer Success
- Prepare SAP licensing proposals, with technical support from the A&O and PCA Consultant or the TAM, and submit them for approval by the Head of Customer Success
- Lead subscription renewals proactively and in accordance with approval authority policies
- Listen to customer issues and dissatisfaction, and follow up with the responsible teams through resolution
- Monitor subscription billing and resolve any outstanding issues with the Finance team
- Align with Inside Sales on cross-sell approaches for MIGNOW packages and support closing activities when necessary
- Keep each account's history and engagement cadence up to date in the cadence management app and HubSpot
- Flag renewal risks and expansion opportunities
Requirements
What you’ll need- Experience in Customer Success, account management, or project management serving B2B software or IT services customers
- Experience negotiating commercial agreements or B2B contract renewals
- Knowledge of the SAP ecosystem, including S/4HANA, RISE with SAP, and the upgrade lifecycle
- Strong discipline in managing engagement cadences, deadlines, and CRM records
- Excellent communication skills with customers' IT professionals and managers
- Intermediate proficiency in Microsoft Office or Google Workspace
- Intermediate English proficiency
- Experience working at a consulting firm or SAP partner
- Knowledge of cloud-based SAP licensing, including RISE with SAP, FUE, and Order Forms
- Knowledge of Clean Core
- SAP Partner Customer Engagement Executive (CEE) certification
- Experience with HubSpot
- Intermediate Spanish proficiency
Benefits
Comp & perks- Contractor engagement (PJ)
- Hybrid work model
- 4x1 schedule: four days in the office and one remote day
- Working hours: 9:00 a.m. to 6:00 p.m.