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Applied AI Specialist
Millicom (Tigo). Implement, configure, deploy, operate, and optimize AI use cases prioritized by the Tigo Technology Center .
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in implementing and optimizing AI solutions, with a strong focus on Generative AI and enterprise platforms. Proficient in gathering requirements, conducting functional testing, and ensuring compliance with AI governance and security standards.
Highest-signal resume keywords
Generative AI ImplementationAI Use Case DesignFunctional Testing and ValidationAI Governance PrinciplesMicrosoft Copilot Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Artificial IntelligenceGenerative AI SolutionsPrompt EngineeringOperational SupportFunctional DocumentationProcess ImprovementAI Assistant ConfigurationIncident ManagementContinuous Evaluation of AI ModelsIntegration of AI Solutions
Soft Skills
CollaborationCommunicationProblem-SolvingTraining and SupportStakeholder Engagement
Tools & Technologies
Microsoft CopilotCopilot StudioAzure OpenAIAI APIs and IntegrationsPower Platform
Industry Keywords
Digital TransformationTelecommunicationsInformation SecurityData GovernanceAI Governance
Tech Stack
Tools & technologiesAzurePython
About the role
Key responsibilities & impact- Implement, configure, deploy, operate, and optimize AI use cases prioritized by the Tigo Technology Center
- Ensure successful adoption, secure operation, and value generation for Technology, Operations, and Business teams
- Configure AI assistants, agents, copilots, and intelligent workflows
- Customize corporate solutions to meet business requirements
- Conduct functional testing, validation, and production deployments
- Participate in trials, proofs of concept, and production rollouts
- Gather and document functional requirements from business users and stakeholders
- Analyze existing processes to identify dependencies and improvement opportunities
- Translate operational needs into solution configurations within approved corporate platforms
- Develop and maintain functional and technical documentation
- Monitor solution performance and adoption
- Optimize prompts, AI agents, configurations, and related business processes
- Track adoption and effectiveness metrics
- Develop user guides and training materials
- Provide functional support and troubleshooting
- Deliver end-user training when required
- Ensure smooth transition from implementation to operational support
- Ensure compliance with Information Security, Privacy, Data Governance, and AI Governance policies
- Apply Security by Design and Security by Default principles
- Maintain documentation for audits, compliance reviews, and governance processes
- Provide progress, risk, outcome, and implementation-metric updates to the Head of Tigo Technology Center
- Collaborate with Technology Leaders, Network Operations Center, Information Security, Corporate AI teams, and MIC Architecture Teams
Requirements
What you’ll need- Bachelor's degree in Computer Science, Information Systems, Software Engineering, Telecommunications Engineering or related disciplines
- 3+ years of experience in Technology, Telecommunications, Artificial Intelligence, Digital Transformation, or Process Improvement
- 2+ years of proven experience implementing Generative AI solutions or enterprise AI platforms
- Experience gathering and documenting business and functional requirements and translating them into technology solutions
- Experience working directly with business users and technical teams to implement operational improvements
- Experience performing functional testing, validation, deployment, and operational support for digital solutions
- Experience developing functional documentation, operational procedures, and training materials
- Knowledge of Artificial Intelligence and Generative AI fundamentals
- Knowledge of AI use case design and implementation
- Knowledge of Prompt Engineering
- Experience configuring and optimizing AI assistants, copilots, and intelligent agents
- Knowledge of applying AI for automation, information analysis, and process optimization
- Knowledge of Responsible AI and AI Governance principles
- Experience monitoring and operating AI solutions in production environments
- Experience with incident management and functional support of AI platforms
- Experience with continuous evaluation and optimization of AI models, agents, and copilots
- Experience with Microsoft Copilot and Copilot Studio
- Experience with enterprise Generative AI platforms
- Experience with foundation models such as OpenAI, Anthropic, or equivalent
- Experience implementing and configuring AI agents
- Experience integrating AI solutions with enterprise tools and platforms
- Spanish: Native
- English: Intermediate to Advanced, including technical reading and documentation comprehension
- Preferred: Azure OpenAI, AI APIs and integrations, RAG, MCP, Power Platform, and intermediate-level Python
Benefits
Comp & perks- Equal Employment Opportunity employer committed to a diverse workforce and nondiscrimination policy
- Internal growth opportunities
- Opportunity to participate in challenging projects and bring innovative ideas