Customer Trust Specialist

Mimica

. Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss Mimica's security posture and architecture .

Posted 11/6/2026full-timeRemote • United States, CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in security architecture and compliance, with a strong foundation in Cloud technologies and the ability to manage customer-facing security documentation and Trust Centers. Proven experience in stakeholder management and communication of complex technical concepts to diverse audiences.

Highest-signal resume keywords

Security Architecture ExpertiseCloud Technologies ProficiencyStakeholder ManagementSecurity Compliance ProgramsTechnical Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Security ArchitectureCloud TechnologiesCompliance ProgramsSecurity QuestionnairesRisk AssessmentsTechnical Objection HandlingCustomer Documentation ManagementTrust Center ManagementInternal Controls MappingSales Engineering

Soft Skills

Clear CommunicationAdaptabilityCollaborationStakeholder ManagementProblem-Solving

Certifications & Qualifications

Relevant Industry Security Certifications

Industry Keywords

Product CompanyEnterprise-Level StartupOutsourced Security FirmSecurity AnalystBusiness Audit Experience

Tech Stack

Tools & technologies

CloudSwitching

About the role

Key responsibilities & impact

Act as the first responder and Security subject matter expert on calls with customers and prospects to discuss Mimica's security posture and architecture
Partner with Sales, Solutions, and Deal Desk teams to handle security requests, neutralize technical objections, and accelerate deal cycles
Build and manage customer-facing security documentation
Manage a public-facing Trust Center
Map internal controls to industry frameworks
Lead responses to complex customer security questionnaires, including SIG and CAIQ, RFPs, and vendor risk assessments
Proactively manage workload while switching between technical tasks and external client interactions

Requirements

What you’ll need

At least 3 years of relevant experience working in a Product company, enterprise-level startup, or an outsourced security firm, in similar roles
Strong foundational technical background, especially in Cloud technologies
Excellent stakeholder management abilities
Clear and concise communication skills
Ability to explain complex technical concepts and design decisions to diverse audiences
Highly adaptable collaborator who excels at working with others to align and implement plans
Experience as a Security Analyst, or a proven track record of building and managing compliance programs and certifications
Previous experience as a Sales Engineer or Solutions Engineer
Blended background combining business audit or compliance experience with technical certifications
Relevant industry security certifications

Benefits

Comp & perks

Generous compensation + stock options
Company-issued laptop
Remote setup stipend
Co-working budget
Flexible schedules and location
Ample paid time off, in addition to local public holidays
Enhanced parental leave
Health & retirement benefits
Annual learning & development budget
Annual workaways
Regular virtual & in-person socials
Opportunity to contribute to groundbreaking projects that shape the future of work