Insurance Follow Up Specialist

Mindful Support Services

. Independently work outstanding insurance A/R, focusing on denied, rejected, and aged claims, including balances aged 120+ days.

Posted 11/5/2026full-timeRemote • Texas • United StatesJuniorMid-Level💰 $20 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in medical insurance accounts receivable follow-up and claim resolution, with a strong focus on denied and aged claims. Proficient in navigating payer portals and maintaining accurate documentation in EHR systems.

Highest-signal resume keywords

Medical Insurance A/R Follow-UpClaim Resolution ExperienceEHR Experience (AdvancedMD)Payer Portal NavigationStrong Communication Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Claim AnalysisDenial Reason Code AnalysisClaims SubmissionPayment PostingDocumentation Maintenance

Soft Skills

Attention to DetailOrganizational SkillsFollow-ThroughProfessional Communication

Tools & Technologies

EHR SystemsPayer PortalsClearinghouse ToolsMicrosoft ExcelMicrosoft Outlook

Industry Keywords

Commercial InsuranceMedicareMedicaidBehavioral Health BillingManaged Medicaid Claims

Tech Stack

Tools & technologies

MacOS

About the role

Key responsibilities & impact

Independently work outstanding insurance A/R, focusing on denied, rejected, and aged claims, including balances aged 120+ days.
Analyze denial reason codes, payer correspondence, eligibility and benefits information, authorization requirements, coding or claim-edit issues, and filing-limit concerns to determine the appropriate next action.
Submit and track corrected claims, reprocessed claims, reconsiderations, appeals, medical-record submissions, and other payer-required documentation.
Navigate commercial payer portals and communicate directly with payer representatives to obtain claim status, denial details, payment information, and resolution commitments.
Communicate claim status, documentation needs, and action items to providers and internal partners.
Post insurance payments and adjustments accurately when assigned, ensuring payment activity aligns with remittance advice and claim-resolution outcomes.
Maintain thorough, actionable documentation in the EHR (AdvancedMD) and related tracking tools so team members can understand claim history and next steps.

Requirements

What you’ll need

At least 2 years of direct medical insurance A/R follow-up and claim-resolution experience in a healthcare billing environment.
Hands-on experience working commercial insurance, Medicare, Medicaid, and managed Medicaid claims.
Strong written and verbal communication skills, with the ability to communicate professionally and effectively with payer representatives, providers, managers, and internal teams.
Experience working in an EHR or practice-management system, payer portals, clearinghouse tools, Microsoft Excel, and Outlook.
Strong attention to detail, organization, follow-through, and documentation habits.
Background check required.
Behavioral health billing and insurance A/R experience preferred.
Experience with AdvancedMD or a similar behavioral health EHR/practice-management platform preferred.
Experience with payer portals for regional and national commercial payers, including Blue Cross Blue Shield plans, Aetna, Cigna, Optum/UnitedHealthcare, Medicare contractors, and Medicaid managed-care organizations preferred.
Experience working with Apple computers and macOS preferred.

Benefits

Comp & perks

75% coverage of health, dental, and vision insurance
15 PTO days accrued annually in first year
6 paid holidays per year
401k matching
Life Insurance
Professional development training and opportunities for advancement