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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading interdisciplinary care teams, developing personalized service plans, and implementing effective crisis intervention strategies. Proficient in behavioral health management, ensuring compliance with regulations, and fostering strong relationships with members and stakeholders.
Highest-signal resume keywords
Master's Degree In Behavioral HealthIndependent Clinical Behavioral Health LicenseExperience Leading Interdisciplinary Care TeamsCrisis Intervention SkillsHealth Coaching Experience
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ImplementationCrisis ManagementBehavioral Health AssessmentData AnalysisCase ManagementQuality AssuranceMember Outcome TrackingResource CoordinationPerformance ReviewCommunity Resource Development
Soft Skills
Excellent Communication SkillsRelationship BuildingProblem SolvingTime ManagementTeam Leadership
Certifications & Qualifications
Licensed Clinical Social Worker (LCSW)Clinical Professional Counselor (CPC)Licensed Marriage and Family Therapist (LMFT)Licensed Psychologist
Industry Keywords
Health CoachingCrisis InterventionSuicide PreventionMental HealthSocial ServicesBehavioral HealthQuality Of CareRegulatory ComplianceInterdisciplinary CareMember Engagement
About the role
Key responsibilities & impact- Lead a care team of Therapists and Care Extenders to implement programs, serve members, and deliver outcomes to health plan partners
- Act as a player/coach by supporting members in challenging situations and coaching Therapists and Care Extenders
- Create personalized member service plans using screenings, conversations, data, and community-resource knowledge
- Guide members in managing problems and triggers, increasing relapse prevention, and reducing risk
- Educate members about mental and physical illness, abuse, violence prevention, medication, and community resources
- Monitor, evaluate, and document member progress against measurable goals
- Build accountability communications regarding upcoming appointments
- Coordinate with members, families, physicians, and other providers to reduce unnecessary resource utilization
- Report critical incidents and quality-of-care issues
- Develop communication strategies to engage the member cohort and support member goals
- Assess risk and perform crisis intervention according to safety plans
- Develop and coordinate community resource guides focused on medical health, behavioral health, violence prevention, and social services
- Ensure members receive appropriate diagnoses, comprehensive service plans, and consistent progress toward program graduation
- Lead CareMind teams, coordinate caseloads, refer new members, and ensure schedules meet program needs
- Participate in screening, interviewing, and hiring new team members
- Provide orientation and training, conduct performance reviews, and continuously coach team members
- Lead enrollment activities for new markets or existing cohorts
- Ensure team performance meets or exceeds KPIs and partner-outcome expectations
- Review documentation for quality and training purposes
- Analyze team performance, identify gaps, and create improvement plans
- Collect and synthesize member-outcome data to support training, market understanding, partner relationships, and results
- Lead internal case-review sessions and participate in external case-management meetings with health plan partners
- Maintain program-related and administrative data, reports, statistical records, and other required data collections
- Partner with billing to review claims and verify they accurately reflect services provided
Requirements
What you’ll need- Master's degree in behavioral health, social work or health care management from an accredited university required
- Independent clinical behavioral health license in the state of Nevada required
- Eligible licenses include Licensed Clinical Social Worker (LCSW), Clinical Professional Counselor (CPC), Licensed Marriage and Family Therapist (LMFT), or Licensed Psychologist
- Experience leading, building and implementing programs and delivering outcomes
- Experience with Health Coaching or Medical Social Work preferred
- Experience with suicide prevention and crisis in the adolescent and young adult population, as well as severe mental illness population preferred
- Experience managing interdisciplinary care teams preferred
- Experience ensuring care is delivered according to applicable laws, regulations, policies and procedures
- Ability to develop, maintain, and strengthen relationships and partnerships
- Track record of identifying needs and taking independent action to implement change
- Ability to plan, organize, manage time, and prioritize multiple tasks and assignments
- Excellent listening, verbal and written communication skills
- Ability to clearly and accurately relay information to staff, business partners, stakeholders, and clients
- Ability to work cooperatively and effectively with others to set goals, resolve problems, and make decisions
- Ability to provide case/care management in routine and crisis situations
Benefits
Comp & perks- 100% remote position
- Full-time employment