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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in driving referral growth through strategic partnerships with healthcare providers, utilizing strong project management and account management skills. Proficient in analyzing data and trends to enhance provider engagement and satisfaction.
Highest-signal resume keywords
Account ManagementProvider Referral GenerationProject ManagementData AnalysisHealthcare Industry Knowledge
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Sales ExperienceReferral Growth StrategiesData AnalyticsPresentation SkillsPartnership Development
Soft Skills
Proactive Customer ServiceProblem-Solving AbilityAdaptability to ChangeCollaborationCommunication Skills
Tools & Technologies
Microsoft WordGoogle SuiteExcelPowerPoint
Industry Keywords
HealthcareBehavioral HealthReferral ProcessClinical OperationsMarket Trends
About the role
Key responsibilities & impact- Grow as a Collaborative Care expert focused on driving, building, and nurturing current and new partnerships
- Activate physicians within contracted practices to refer patients to the Collaborative Care Program
- Achieve monthly referral volume goals and quotas
- Engage key physician referrers in the assigned territory by phone, video conference, and in person
- Focus primarily on larger accounts, with secondary support for smaller accounts as needed
- Partner with and assist the Sr. Director, Physician Activation and Partner Success
- Support provider satisfaction from initial training and education through ongoing referral growth
- Develop and manage regular account meetings covering enrollment, growth opportunities, concerns, and achievements
- Communicate with accounts, providers, and practice staff to understand needs and recommend referral-growth strategies
- Create and review referral performance reports with accounts and practices
- Track account engagement and referral trends, intervening when referral slippage occurs
- Identify challenges to referral activity and develop contingency and mitigation plans
- Monitor industry changes and account developments affecting referrals
- Collaborate with clinical operations on clinical concerns and liaise between ClinOps and referring providers
- Support the referral process by confirming receipt of initial referrals
- Provide initial and ongoing provider education about appropriate CCP patients and referral submission
Requirements
What you’ll need- Bachelor’s Degree in healthcare related field or business required
- Three or more years of experience working in a sales or account management role
- Strong preference for prior experience working with healthcare providers, preferably generating provider referrals for a service
- Success in a 50% travel role
- Project management experience or experience implementing new partnerships
- Experience presenting company products in person and virtually
- Experience selling a healthcare service to accounts
- Proven outcomes of growing accounts
- Proficiency in Microsoft Word, Google Suite (Calendar, Docs, Sheets, Slides, etc.), Excel, and PowerPoint
- Start-up and behavioral health experience a plus
- Ability to develop and maintain strategic partnerships with key accounts
- Proactive customer service and problem-solving ability
- Ability to understand healthcare and market trends
- Proven ability to adapt to change in a high-growth organization
- Ability to create and review data and analytics to measure account performance
- Comfortable creating and delivering virtual and in-person presentations
- Ability to represent Mindoula’s mission professionally to key accounts
Benefits
Comp & perks- Remote role
- Travel up to 50%
- Virtual and in-person work arrangements
- Collaborative work with clinical and operational colleagues
