Patient Financial Clearance Representative

Mindpath Health

. Verify in-network and out-of-network mental health eligibility, benefits, and authorization requirements using phone systems, payer portals, or fax .

Posted 9/21/2026full-timeRemote • United StatesJuniorMid-Level💰 $18 - $20 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in insurance verification processes, including understanding of patient benefits, copayments, and authorization requirements. Proficient in effective communication and problem-solving within a fast-paced healthcare environment.

Highest-signal resume keywords

Insurance VerificationCustomer Service ExperienceInterpersonal SkillsMicrosoft Office ProficiencyProblem-Solving Skills

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Insurance Benefits UnderstandingEligibility VerificationAuthorization RequirementsProvider Network Status VerificationFCR Error Resolution

Soft Skills

Effective CommunicationTeam CollaborationDecision-MakingAdaptabilityPrioritization

Tools & Technologies

Phone SystemsPayer PortalsPractice Management System

Industry Keywords

Mental Health BenefitsOut-of-Network BenefitsPatient CopaymentsCoinsuranceDeductibles

About the role

Key responsibilities & impact

Verify in-network and out-of-network mental health eligibility, benefits, and authorization requirements using phone systems, payer portals, or fax
Contact patients when information is needed to complete the verification process
Understand patient copayments, coinsurance, deductibles, out-of-pocket limitations, authorization requirements, and out-of-network benefits
Notify and counsel patients on financial options when they lack mental health or in-network benefits
Coordinate with Front Office, Billing, Intake teams, and patients to resolve insurance issues and correct FCR errors in the practice management system
Verify eligibility, benefits, authorization requirements, in-network and out-of-network benefits, and provider network status when existing patients change insurance plans
Contact patients regarding insurance and demographic issues
Problem-solve and prioritize work in a fast-paced, changing environment
Communicate professionally and promptly with teams and patients
Anticipate and respond to patient needs
Perform other tasks assigned by leadership

Requirements

What you’ll need

Call Center experience strongly preferred
2+ years of experience in customer service-related field, insurance verification or general health care experience with a strong understanding of insurance benefits
Interpersonal skills and ability to communicate effectively and diplomatically with patients and staff
Ability to accept and carry out oral instructions accurately and work independently as well as part of a team within an evolving environment
Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
Skill in reading and understanding documents such as training manuals written in English
Skill in speaking clearly and distinctly using appropriate vocabulary and grammar telephone manners to handle phone work with courtesy and tact
Ability to work independently and follow through on assignments with minimal direction and supervision
Skill in employing independent decision-making techniques while performing various job duties
Skill in prioritizing assignments to complete work in a timely accurate manner
Display an aptitude and willingness to learn new responsibilities and adapt to frequently changing procedures
Basic proficiency with Microsoft Office (Outlook, Excel and Word)

Benefits

Comp & perks

Medical, Dental, and Vision coverage
Employee Assistance Program (EAP)
Life & Long-Term Disability Insurance
401(k) with employer match
Paid time off starting at 15 days per year
Paid parental leave
Tuition reimbursement