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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in managing social security claims, providing compassionate client support, and maintaining detailed records. Proficient in navigating social security policies and utilizing relevant software tools to enhance client interactions.
Highest-signal resume keywords
Social Security Claims ExperienceInterpersonal SkillsCommunication SkillsOrganizational SkillsKnowledge of Social Security Policies
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Bachelor's DegreeExperience with Benefits ProgramsAttention to DetailProficiency in Google SuiteKnowledge of Virtual Phone Systems
Soft Skills
EmpathyCompassionate SupportAbility to Work IndependentlyTeam Collaboration
Tools & Technologies
Online Scheduling SoftwareRemote Office Tools
Industry Keywords
Social Security AdministrationClaims ProcessClient AdvocacyHigh Call Volume Management
About the role
Key responsibilities & impact- Gather required documentation and information from clients to support their claims
- Provide guidance and support to clients throughout the claims process
- Advocate on behalf of clients to ensure claims are processed accurately and efficiently
- Communicate with Social Security Administration officials to resolve issues or discrepancies
- Handle high call volume
- Keep detailed records of client interactions and claim status updates
- Stay up-to-date on changes to Social Security policies and procedures
Requirements
What you’ll need- Bachelor's degree in social work, psychology, or a related field (preferred)
- Previous experience working with social security claims or similar benefits programs
- Strong interpersonal and communication skills
- Ability to empathize with clients and provide compassionate support
- Excellent organizational skills and attention to detail
- Proficiency in Google Suite and other relevant software programs
- Ability to work independently and as part of a team
- Knowledge of social security policies and procedures (preferred)
- Experience working in a remote or virtual office environment (preferred)
- Knowledge of virtual phone systems and online scheduling software (preferred)
- Reliable internet with speeds of at least 100 Mbps download and 30 Mbps upload
- Comfortable place to work and backup plan for occasional internet outages
- Ability to work 40 hours per week with typical hours of 9:00–6:00 pm EST
Benefits
Comp & perks- Remote first policy
- MacBook, headset, keyboard, and monitor as needed
- Large responsibility from the start
- The ability to ascend within the company
- A team of creative, transparent entrepreneurs driven to accomplish our mission