Court Operations Clerk – Customer Service

Minnesota Lawyer

. Respond to approximately 65 customer phone inquiries per day regarding court information, case status, hearings, continuances, and Zoom hearings .

Posted 9/24/2026full-timeHastings • Minnesota • United StatesJunior💰 $19 - $24 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates proficiency in customer service and court procedures, with the ability to manage case records and maintain accurate filing systems. Skilled in using electronic case management systems and handling sensitive information appropriately.

Highest-signal resume keywords

Customer Service PracticesMinnesota Court Information System (MNCIS)Data Entry and Record UpdatingKnowledge of Court Organization and JurisdictionAbility to Communicate Effectively

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryRecord ManagementBasic ArithmeticCourt Procedures KnowledgeOperating Personal Computer

Soft Skills

Effective CommunicationCustomer InteractionConfidentiality Handling

Tools & Technologies

Electronic Case Management SystemsOffice Equipment

Certifications & Qualifications

High School Diploma or EquivalentSatisfactory Criminal Background Check

Industry Keywords

Court InformationCase StatusZoom HearingsCourt FeesPublic Information Requests

About the role

Key responsibilities & impact

Respond to approximately 65 customer phone inquiries per day regarding court information, case status, hearings, continuances, and Zoom hearings
Respond to information requests from the public, attorneys, and court employees
Provide information according to applicable policies, laws, and procedures
Issue receipts for court fees, fines, bail, and restitution
Check people in for court
Assist the public with applications and forms
Prepare certified and plain copies of court records
Scan and image documents, perform data entry, and retrieve and file case files
File and retrieve paper, exhibit, electronic, and digital records
Maintain court documents, files, records, and reports
Index and update records in electronic case management systems
Initiate case records and record party, document, flag, comment, and event data
Attend team meetings and trainings and maintain knowledge of court procedures
Use office equipment, operating systems, and information systems

Requirements

What you’ll need

High School Diploma or Equivalent
Six (6) months of relevant job experience
Additional education may substitute for experience
Ability to connect to high-speed internet if working remotely
Knowledge of modern office practices and procedures
Experience working in Minnesota Court Information System (MNCIS) preferred
Experience working in a high-volume customer service environment preferred
Knowledge of court organization, operation, function, and jurisdiction
Knowledge of basic arithmetic
Knowledge of customer service practices and techniques
Skill in operating a personal computer
Ability to learn and apply rules, statutes, laws, policies, and procedures
Ability to learn court automated information systems
Ability to accurately enter data and update records
Ability to maintain an accurate record filing system
Ability to handle sensitive and confidential matters appropriately
Ability to communicate courteously and effectively orally and in writing
Satisfactory criminal background check required

Benefits

Comp & perks

Medical, dental, and optional benefits
Paid vacation, sick leave, and holidays
Health and wellness benefits
Enhanced fertility benefits
Short- and long-term disability
Pension
Paid parental leave
Tuition reimbursement
Potential eligibility for Public Service Loan Forgiveness
Hybrid work eligibility after successful training period
Reimbursable travel to train or work at other Dakota County Court facilities