Court Payment Center Clerk

Minnesota Lawyer

. Serve as the first point of contact for court customers statewide .

Posted 10/7/2026full-timeRemote • Minnesota • United StatesJunior💰 $22 - $31 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills in a high-volume call center environment, with proficiency in using automated call-distribution software and the MNCIS court case information system. Capable of handling sensitive information while adhering to court rules and policies.

Highest-signal resume keywords

Customer Service ExperienceHigh-Volume Call Center ExperienceMNCIS ProficiencyAutomated Call-Distribution SoftwareFluency in a Second Language

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Data EntryCase ManagementPerformance MetricsQuality Assurance ReportingTechnical Troubleshooting

Soft Skills

CommunicationReliabilityConfidentiality

Tools & Technologies

MNCISAutomated Call-Distribution Software

Certifications & Qualifications

High School Diploma or Equivalent

Industry Keywords

Court AdministrationJudicial BranchLegal ComplianceCustomer Inquiry Documentation

About the role

Key responsibilities & impact

Serve as the first point of contact for court customers statewide
Respond to high-volume incoming telephone calls and emails regarding citations
Schedule hearing officer appointments and provide information on case payment options
Engage Language Line staff and supervisory staff when appropriate
Use resource materials to deliver accurate service according to performance metrics and guidelines
Document customer inquiries according to documentation standards
Refer callers to court administration, accounting staff, subject matter experts, or other agencies
Initiate cases in the MNCIS court case information system from law-enforcement citations
Process quality-assurance reports
Work under the direction of the MN Court Payment Center manager or lead worker

Requirements

What you’ll need

High School Diploma or equivalent
At least six months of professional office experience in a high-volume call center using automated call-distribution (ACD) software
Reliable, high-speed internet capable of successful remote access to the Judicial Branch network
Ability to attend in person new employee orientation and training sessions
Ability to attend in-person training at the MN Judicial Center in St. Paul, MN
Ability to sit and wear a headset for the majority of the day
Ability to occasionally move up to 25 pounds
Ability to perform significant data entry based on daily work assignment
Ability to use multiple computer applications concurrently
Ability to handle sensitive and confidential matters in compliance with court rules, policies, and statutes
Must successfully pass background check processes
Associate or bachelor’s degree in a relevant field (preferred)
5+ years of related customer service experience (preferred)
2+ years of high-volume, high-performance call center experience (preferred)
Experience troubleshooting technical issues independently in a remote environment (preferred)
Experience with MNCIS (preferred)
Fluency in a second language (preferred)

Benefits

Comp & perks

State of Minnesota employee benefits
Health and wellness benefits
Enhanced fertility benefits
Short- and long-term disability
Pension
Paid parental leave
Tuition reimbursement
Potential eligibility for Public Service Loan Forgiveness
Remote work from a home office in Minnesota
Normal business hours, Monday-Friday