Intermediate Universal Banker

Minnwest Bank

. Deliver exceptional customer service while building and maintaining customer relationships .

Posted 10/8/2026full-timeLewiston • Minnesota • United StatesJuniorMid-Level💰 $21 - $23 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and relationship management, with a strong focus on account opening and maintenance in retail banking. Proficient in identifying customer needs and recommending appropriate bank products and services while ensuring compliance with policies and procedures.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingAccount Opening and MaintenanceMicrosoft Office Suite ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OpeningDeposit ProcessingFraud RecognitionCross-SellingTeller FunctionsBank Product KnowledgeFinancial Services ExperienceConsumer Lending KnowledgeRegulatory ComplianceSales Goals Achievement

Soft Skills

Strong Communication SkillsDependable Team PlayerOrganizational SkillsSelf-MotivatedTime Management

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Retail BankingCustomer Relationship ManagementFinancial ProductsConsumer AccountsBusiness AccountsFiduciary AccountsMinnwest Bank PoliciesUniversal Banker Training

About the role

Key responsibilities & impact

Deliver exceptional customer service while building and maintaining customer relationships
Identify and recommend bank products and services to meet customer needs
Open new consumer and business deposit accounts
Cross-sell bank products and services
Prepare and process deposit account paperwork
Process transactions and recognize fraud and scam red flags
Provide referrals to other business lines, including insurance and real estate
Promote cross-selling opportunities to achieve sales and service goals
Assist customers with account changes, inquiries, and online banking products and services
Perform teller functions, including processing deposits, verifying cash and endorsements, issuing receipts and cashier’s checks, cashing checks, paying out funds, and balancing cash drawers
Travel to Minnwest Bank branches within the market to provide staffing coverage
Maintain knowledge of bank products and services
Comply with Minnwest Bank policies and procedures
Attend occasional Universal Banker Training at the Minnwest Bank Training Center in Eagan, Minnesota
Perform additional duties assigned by the supervisor

Requirements

What you’ll need

High school diploma or equivalent (GED)
2 years cash handling in a customer-facing role
2 years customer service experience
1 year of experience in retail banking or financial services in a customer-facing sales role
1 year of consumer, business, and fiduciary account opening experience, or proven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
Strong attention to detail and accuracy
Strong verbal and written communication skills
Dependable, organized, self-motivated team player
Willingness to continuously learn and grow within the organization
Intermediate computer skills, including proficiency with Microsoft Office Suite
Preferred: 2 to 5 years of consumer and business account openings, closings, and maintenance
Preferred: 2-year associate degree
Preferred: Effective time management and workload prioritization
Preferred: Ability to identify customer needs and recommend appropriate products and services
Preferred: Strong analytical and decision-making skills
Preferred: Knowledge of credit and regulatory policy related to consumer lending
Must pass a full background check and general financial credit check
Must be able to work face-to-face and in person with customers, employees, and departments
Must occasionally lift up to 50 lbs
Must travel to local branches for staffing coverage
Occasional travel (less than 5%) to the Minnwest Bank Training Center in Eagan, Minnesota
Monday–Friday availability, 8 am–5 pm

Benefits

Comp & perks

Paid mileage when using own vehicle to travel to other local branches
Additional $1.00/hour pay when working at another branch outside the home location
Pay differential for Saturdays and travel to other locations
Language stipend available for bilingual employees
Comprehensive Medical, Vision and Dental Insurance
401(k) with Employer Match
Employee Stock Ownership Plan (ESOP)
Paid Holidays
Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement
Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in the community
Diversity and inclusion-focused Employee Resource Group opportunities
Incentive and recognition programs