Intermediate Universal Banker

Minnwest Bank

. Provide prompt and courteous customer service to Minnwest Bank customers by identifying and recommending products and services .

Posted 10/8/2026full-timeMinnetonka • Minnesota • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and retail banking, with a strong focus on account management, cross-selling, and compliance with banking policies. Proficient in cash handling and maintaining accurate financial records while providing exceptional service to clients.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingRetail Banking ExperienceAccount Opening ProficiencyMicrosoft Office Suite Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account OpeningCash HandlingTransaction ProcessingCross-SellingFraud DetectionBanking Policies ComplianceCustomer Account MaintenanceFinancial Credit CheckAttention to DetailAnalytical Skills

Soft Skills

Verbal CommunicationWritten CommunicationDependabilityOrganizationTeam Player

Industry Keywords

Consumer BankingBusiness BankingFiduciary AccountsRegulatory PolicySales GoalsCustomer Needs AssessmentUniversal Banker Training

About the role

Key responsibilities & impact

Provide prompt and courteous customer service to Minnwest Bank customers by identifying and recommending products and services
Open new consumer and business deposit accounts and process account paperwork
Cross-sell bank retail and business products and services
Process customer transactions while recognizing fraud and scam red flags
Provide referrals to other business lines, including insurance and real estate
Promote cross-selling opportunities to achieve sales and service goals
Assist existing customers with account changes, inquiries, and online product or service issues
Perform teller functions, including processing deposits, verifying cash and endorsements, issuing receipts and cashier’s checks, cashing checks, paying out funds, balancing the cash drawer, and maintaining cash levels
Travel to Minnwest Bank branches within the market to provide staffing coverage
Attend Universal Banker Training at the Minnwest Bank Training Center in Eagan, Minnesota twice a year
Maintain knowledge of bank products and services
Comply with Minnwest Bank policies and procedures
Perform additional duties assigned by the supervisor

Requirements

What you’ll need

High school diploma or equivalent (GED)
2 years cash handling in a customer facing role
2 years customer service experience
1 year of experience in retail banking, or financial services in a customer facing sales role
1 year consumer, business, and fiduciary account opening or proven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
Strong attention to detail and accuracy
Strong verbal and written communication skills, including the ability to communicate with customers in a professional manner
Dependable, organized, self-motivated team player
Willing to continuously learn and grow within the organization
Intermediate level computer skills, including proficiency with the Microsoft Office Suite
Must pass a full background check and general financial credit check
Preferred: 2 to 5 years of consumer and business account openings, closings, and maintenance
Preferred: 2-year associate degree
Preferred: Effective time management skills
Preferred: Ability to identify customer needs and recommend appropriate products and services
Preferred: Strong analytical and decision-making skills
Preferred: Knowledge of credit and regulatory policy as it relates to consumer lending

Benefits

Comp & perks

Universal Banker/Virtual Banker pay differential for Saturdays and travel to other locations
Language stipend available for bilingual employees
Comprehensive Medical, Vision and Dental Insurance
Retirement savings including 401(k) with Employer Match and Employee Stock Ownership Plan (ESOP)
Paid Holidays and Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement and Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in your community
Opportunities to connect with others through our diversity and inclusion focused Employee Resource Group
Mileage paid when using personal vehicle for required training travel if no bank vehicle is available
Incentive and recognition programs