Universal Banker – Intermediate

Minnwest Bank

. Provide prompt and courteous customer service to Minnwest Bank customers .

Posted 11/7/2026full-timeSt. Cloud • Minnesota • United StatesJuniorMid-Level💰 $22 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in customer service and retail banking, with a strong focus on account management, cross-selling bank products, and compliance with banking regulations. Proficient in cash handling and maintaining accurate transaction records while providing exceptional customer experiences.

Highest-signal resume keywords

Customer Service ExperienceCash HandlingAccount Opening ExperienceMicrosoft Office Suite ProficiencyAttention to Detail

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementCross-SellingTransaction ProcessingFraud DetectionDeposit Account PaperworkConsumer Lending KnowledgeRegulatory ComplianceCash Drawer BalancingFund DisbursementCustomer Needs Assessment

Soft Skills

Strong Verbal CommunicationStrong Written CommunicationDependable Team PlayerOrganizational SkillsTime Management

Certifications & Qualifications

High School Diploma or GED

Industry Keywords

Retail BankingFinancial ServicesConsumer AccountsBusiness AccountsFiduciary AccountsSales GoalsCustomer InquiriesOnline Banking ProductsMinnwest Bank PoliciesUniversal Banker Training

About the role

Key responsibilities & impact

Provide prompt and courteous customer service to Minnwest Bank customers
Identify and recommend bank products and services to fulfill customer needs
Open new consumer and business deposit accounts
Cross-sell bank products and services
Prepare and process deposit account paperwork
Process transactions while recognizing fraud and scam red flags
Provide referrals to other business lines, including insurance and real estate
Promote cross-selling opportunities to achieve sales and service goals
Assist customers with account changes, inquiries, and online banking products and services
Perform teller functions, including deposits, cash and endorsement verification, cashier’s checks, check cashing, fund disbursement, cash drawer balancing, and maintaining cash levels
Travel to Minnwest Bank branches within the market to provide staffing coverage
Maintain knowledge of bank products and services
Comply with Minnwest Bank policies and procedures
Perform additional duties assigned by the supervisor
Attend occasional Universal Banker training in Eagan, MN

Requirements

What you’ll need

High school diploma or equivalent (GED)
2 years cash handling in a customer-facing role
2 years customer service experience
1 year of experience in retail banking, or financial services in a customer-facing sales role
1 year of consumer, business, and fiduciary account opening experience, or proven proficiency in Minnwest Consumer, Business and Fiduciary Account Training
Strong attention to detail and accuracy
Strong verbal and written communication skills, including professional customer communication
Dependable, organized, self-motivated team player
Willingness to continuously learn and grow within the organization
Intermediate computer skills, including proficiency with Microsoft Office Suite
Preferred: 2 to 5 years of consumer and business account openings, closings, and maintenance
Preferred: 2-year associate degree
Effective time management and workload prioritization
Ability to identify customer needs and recommend appropriate products and services
Strong analytical and decision-making skills
Knowledge of credit and regulatory policy as it relates to consumer lending
Must pass a full background check and financial credit check
Willingness to travel to local branches and occasionally to the Minnwest Bank Training Center in Eagan, MN
Ability to occasionally lift up to 50 lbs.

Benefits

Comp & perks

Paid mileage while using personal vehicle to travel to other local branches
Additional $1.00/hour when working at another branch outside the home location
Language stipend available for bilingual employees
Comprehensive Medical, Vision and Dental Insurance
401(k) with Employer Match
Employee Stock Ownership Plan (ESOP)
Paid Holidays
Competitive Paid Vacation Days
Paid Parental Leave
Short- and Long-Term Disability
Life, Critical Illness, and Accidental Insurance
Tuition Reimbursement
Career Development Opportunities
Employee Assistance Program (EAP)
Paid Time Off to volunteer in the community
Diversity and inclusion-focused Employee Resource Group opportunities
Incentive and recognition programs