Client Engagement Manager

Mirantis

. Own client relationships and serve as the primary day-to-day point of contact .

Posted 11/6/2026full-timeRemote • North Carolina • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in managing client relationships and project coordination within a cloud hosting environment, ensuring effective communication and alignment across technical and non-technical teams. Proficient in monitoring performance metrics and driving client onboarding and offboarding processes.

Highest-signal resume keywords

Project ManagementAccount ManagementCloud Hosting ConceptsEffective CommunicationJira/Ticketing Tools

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Project ManagementAccount ManagementCloud Hosting ConceptsPerformance Metrics MonitoringClient OnboardingClient OffboardingMeeting Agenda CreationDeliverable Tracking

Soft Skills

Effective CommunicationEmpathyCollaboration

Tools & Technologies

Jira

Industry Keywords

Client RelationshipsInfrastructure HealthQuarterly Business ReviewsTechnical StakeholdersCross-Functional Teams

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Own client relationships and serve as the primary day-to-day point of contact
Act as liaison for client escalations and negotiate client communication with tact and diplomacy
Drive internal alignment and communication on client topics and updates
Ensure client invoicing and administration are current and accurate
Monitor key performance indicators and run client kick-off meetings, monthly update calls, and Quarterly Business Reviews
Keep clients informed about infrastructure and hosting health using data-backed metrics
Identify concerns and future challenges, focusing on business impact and solutions
Lead client onboarding and offboarding projects
Coordinate across Support, Engineering, Finance, Sales, and Product
Ensure client feedback reaches product managers and client requests, deliverables, and commitments progress
Understand client concerns and future needs regarding offerings, services, events, and hosting changes
Identify growth opportunities within existing clients
Travel occasionally to meet clients and collaborate with internal teams

Requirements

What you’ll need

Experience as a Project Manager or Account Manager managing enterprise clients within a cloud hosting environment
General understanding of cloud hosting concepts and infrastructure
Experience working closely with technical teams
Ability to create structure, build meeting agendas, brief cross-functional teams, track deliverable deadlines across Jira/ticketing tools, and methodically track and address items
Effective and clear communication with technical and non-technical stakeholders
Comfort and professional fluency in English
Empathetic and collaborative nature
Ability to work in an Americas Time Zone (UTC -4 to UTC -7)
Ability to undertake occasional domestic and international travel

Benefits

Comp & perks

Flexible working hours and fully remote working
Autonomy to manage your time and space
Frequent exposure to novel challenges and technologies
Collaborative and open team environment
Support for development and growth through growth plans, training, conferences, working groups, and hackathons
Competitive compensation package
Benefits plan including 401(k), healthcare, dental, vision, and disability benefits
Flexible working schedule
Remote / or hybrid work environment
Equal Opportunity Employer work environment focused on trust, transparency, and inclusion