Director of Cloud Operations

Mirantis

. Own operational delivery for US neocloud customers, including availability, SLAs, incident and problem management, and change control .

Posted 11/9/2026full-timeRemote • Texas • United StatesLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in managing infrastructure and cloud operations, with a strong focus on GPU cluster management, incident management, and operational delivery. Proven ability to lead technical teams, define operational KPIs, and improve processes through automation and tooling.

Highest-signal resume keywords

Infrastructure Operations ManagementGPU Cluster OperationsTeam Leadership and DevelopmentIncident Management (ITIL)Kubernetes and Observability

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Cloud OperationsAI/GPU Infrastructure ManagementLinuxNetworkingStorageVirtualisationInfrastructure as CodeIncident ManagementCapacity PlanningPerformance Monitoring

Soft Skills

Communication with ExecutivesTeam CoordinationProblem-Solving

Tools & Technologies

KubernetesInfiniBandRoCEDCGMPrometheusGrafanaOpenTelemetryGitOpsMetal3MAAS

Certifications & Qualifications

CKACKADITIL 4

Industry Keywords

NeocloudGPU CloudHyperscalerColocationManaged Services

Tech Stack

Tools & technologies

CloudGrafanaKubernetesLinuxNode.jsPrometheus

About the role

Key responsibilities & impact

Own operational delivery for US neocloud customers, including availability, SLAs, incident and problem management, and change control
Lead and develop the US operations team, including engineers, NOC/SRE staff and site-level coordinators
Set hiring plans, on-call structure and performance standards
Run GPU cluster operations, including health monitoring, firmware and driver lifecycle, fabric and storage performance, node replacement and capacity planning
Act as leadership escalation point for major incidents and lead communication with customer executives
Define runbooks, handover processes and operating models with customer data centre and engineering teams
Work with Sales, Solutions Engineering and Product to scope operational services, support pricing and resolve delivery risk before contracts are signed
Define and report operational KPIs, including uptime, MTTR, ticket ageing, GPU utilisation and SLA attainment
Manage hardware, networking and data centre provider relationships
Improve operations through automation, standard tooling and a single operational view across sites
Coordinate with European and APAC operations teams for follow-the-sun coverage and consistent practices

Requirements

What you’ll need

10+ years in infrastructure or cloud operations
5+ years leading technical teams
At least 2 years managing managers or multi-site teams
Experience managing teams operating AI/GPU infrastructure at scale, including NVIDIA H100/H200/GB200-class or equivalent
Experience with InfiniBand or RoCE fabrics, DCGM, and Kubernetes or Slurm scheduler/orchestration layers
Strong background in Linux, networking, storage, virtualisation or bare-metal provisioning, power and cooling fundamentals
Production experience with Kubernetes and observability, GitOps, and infrastructure as code tooling
Track record running a NOC or SRE function with defined SLAs, on-call rotations, and formal incident management (ITIL or equivalent)
Experience working directly with customers or tenants during incidents, including at executive level
Ability to read and challenge technical designs and explain operational trade-offs to non-technical stakeholders
Preferred: experience at a neocloud, GPU cloud, hyperscaler, colocation, or managed services provider
Preferred: familiarity with Metal3, MAAS, Ironic or similar bare-metal lifecycle tooling and multi-tenant GPU platforms
Preferred: experience building or scoping managed-service offerings, including SLAs and pricing inputs
Preferred: experience with Prometheus, Grafana, VictoriaMetrics, OpenTelemetry or comparable observability stacks
Preferred: CKA/CKAD, ITIL 4 or relevant NVIDIA credentials

Benefits

Comp & perks

Competitive compensation package with strong benefits plan
Work with exceptionally passionate, talented and engaging colleagues
Be part of cutting-edge, open-source innovation
High-energy environment valuing openness, collaboration, risk-taking, and continuous growth