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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in IT Delivery and Program Management, with a focus on customer success and enterprise-scale implementations. Proven ability to lead and develop teams, establish governance models, and foster operational excellence in dynamic environments.
Highest-signal resume keywords
IT Delivery ManagementCustomer Success LeadershipProject Management Office (PMO) PracticesEnterprise Implementation ProgramsStakeholder Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Program ManagementImplementation ManagementDelivery GovernanceOperational ProcessesTransformation ProgramsManaged ServicesSaaS EnvironmentsCX ManagementContact Center SolutionsDelivery Performance Metrics
Soft Skills
Communication SkillsRelationship ManagementCoaching and DevelopmentAccountability CultureContinuous Improvement Mindset
Industry Keywords
Professional ServicesManaged ServicesCCaaSSaaSEnterprise Stakeholders
About the role
Key responsibilities & impact- Lead successful delivery of MiraCloud implementation programs
- Ensure customer expectations for scope, quality, timelines, and business outcomes are met
- Own customer success throughout implementations and build trusted relationships with enterprise stakeholders
- Establish, scale, and continuously improve MiraCloud’s project management practice, delivery governance, and implementation standards
- Lead, coach, and develop Project Managers
- Foster a culture of accountability, operational excellence, and continuous improvement
- Ensure delivery performance, resource utilization, and profitability align with contractual commitments and business objectives
- Represent MiraCloud in executive-level customer discussions, implementation reviews, and delivery escalations
- Partner closely with Customer Success teams and executive stakeholders to support sustainable growth and delivery excellence
- Perform other duties as reasonably required in alignment with the purpose of the role
Requirements
What you’ll need- 15+ years of experience in IT Delivery, Professional Services, Customer Success, Program Management, Implementations, or related leadership functions
- Experience leading Project Managers, Delivery Managers, PMO teams, or implementation organizations
- Proven success managing enterprise-scale customer implementation, transformation, or managed services programs
- Experience building, scaling, or improving delivery organizations, governance models, PMO practices, and operational processes
- Experience in CX, Contact Center, CCaaS, SaaS, Professional Services, or Managed Services environments
- Strong executive-level stakeholder management, customer relationship management, and communication skills
- Existing authorization to work in the United States
- Visa sponsorship is not available for this role
Benefits
Comp & perks- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events