NICE CXOne Developer

Miratech

. Design and implement NICE-based routing solutions .

Posted 10/22/2026full-timeRemote • France, IndiaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in designing and implementing NICE-based routing solutions and IVR applications, with a strong focus on optimizing customer journeys and ensuring seamless system integrations. Proficient in managing NICE business units and collaborating with architecture teams to develop and deploy APIs.

Highest-signal resume keywords

NICE InContact CXone ExperienceNICE CXOne Studio ScriptingCloud-Based SaaS/PaaS/IaaS ExperienceIVR Application DevelopmentTechnical Support and Troubleshooting

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

NICE InContact CXoneNICE CXOne Studio ScriptingIVR Application DevelopmentAPI Development and IntegrationCloud-Based SolutionsVirtualized Systems ManagementDatabase ManagementNetworking InfrastructureCall Center Technology RoutingCustomer Journey Optimization

Soft Skills

Conflict ManagementOrganizational CommunicationTeamworkClear CommunicationProblem-Solving

Tools & Technologies

SalesforceMicrosoft DynamicsChromeEdge

Industry Keywords

Contact Center SolutionsOmnichannel PlatformsLegacy System MigrationSupport Ticket ManagementCall Flow Design

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Design and implement NICE-based routing solutions
Develop secure and compliant IVR applications
Support migration of legacy call center systems to modern omnichannel platforms
Coordinate and perform release planning, development, testing, and releases for IVR enhancements across multiple agencies
Build call flow designs and integrations with backend systems using APIs
Manage NICE business units and provide input into solution design and network solution optimization
Design and implement routing for contact center technology
Collaborate with the Architecture team to design, develop, and deploy APIs and consume APIs
Provide technical support and troubleshoot scripting issues for customers and internal teams
Coordinate issue communication and resolution with multiple technology teams
Review support tickets with agency leadership and oversee support questions from team members
Troubleshoot complex issues, optimize customer journeys, and ensure seamless system integrations

Requirements

What you’ll need

5+ years of experience with Nice InContact CXone
5+ years of professional NICE CXOne Studio scripting experience
Hands-on experience with NICE InContact and/or NICE CXone solutions
Experience with cloud-based SaaS/PaaS/IaaS providers
Experience working with virtualized systems, including application servers, databases, and networking infrastructure
Ability to understand business requirements and translate them into technical requirements
Conflict management and clear organizational communication
Excellent communication and teamwork skills
Nice to have: experience in Contact Center Dashboard Creation
Nice to have: base knowledge of intersystem networking and data traffic flow between components
Nice to have: ability to troubleshoot end-to-end call center applications, including Chrome and Edge issues with web-based applications such as Salesforce/Microsoft Dynamics

Benefits

Comp & perks

Competitive Pay and Benefits: comprehensive compensation and benefits package
Health insurance
Language courses
Relocation program
Remote work flexibility / Work From Anywhere Culture
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility opportunities
Internship opportunities
Impactful projects for top global clients
Inclusive and supportive work environment
Open communication
Regular team-building company social events