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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing optimization models for workforce planning and scheduling, utilizing tools like OR-Tools and programming languages such as Java, Python, or C++. Strong analytical and problem-solving abilities are essential for translating business requirements into effective mathematical models.
Highest-signal resume keywords
OR-Tools (CP-SAT) ExpertiseLinear ProgrammingWorkforce Scheduling SolutionsJava, Python, or C++ ProficiencyProduction-Ready Service Development
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Optimization ModelingConstraint ProgrammingMixed-Integer ProgrammingLarge Scale OptimizationMathematical ModelingSoftware EngineeringValidation FrameworksSchedule Quality MetricsPerformance TestingScalability Testing
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
OR-ToolsWFM PlatformProduction-Grade Solver
Industry Keywords
Workforce PlanningResource AllocationScheduling OptimizationProduction EnvironmentsData Analysis
Tech Stack
Tools & technologiesJavaPythonC++
About the role
Key responsibilities & impact- Research, design, and develop optimization models for contact center workforce planning, scheduling and resource allocation
- Design and implement the schedule optimization engine using OR-Tools/CP-SAT
- Own the constraint model end to end by formalizing business rules into a solvable, maintainable model
- Build the production-grade solver as a service within the WFM platform
- Define and validate schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability across re-solves
- Instrument the service so quality can be monitored in production
- Build and execute tests and validation of optimization algorithms for performance, scalability, and accuracy
- Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade optimization engine
- Partner with workforce-planning and real-time-analyst stakeholders to validate generated schedules
- Communicate and present findings, methodologies, and results to engineering and business stakeholders
Requirements
What you’ll need- 6+ years of professional experience designing and implementing optimization solutions in production environments
- Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver
- Strong foundation in linear programming, integer programming, or stochastic optimization
- Direct experience modeling and solving workforce or resource scheduling problems
- Experience working with large datasets and solving large scale optimization problems
- Proficiency in Java, Python, or C++
- Experience translating complex business requirements into mathematical models and optimization objectives
- Strong software engineering skills with the ability to build production-ready services and validation frameworks
- Strong analytical, problem-solving, and communication skills
Benefits
Comp & perks- Comprehensive compensation and benefits package
- Health insurance
- Relocation program
- Remote work flexibility
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events