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Miratech

Operations Research Engineer

Miratech

. Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation .

Posted 10/27/2026full-timeRemote • Pennsylvania • United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing optimization models for workforce planning and scheduling, utilizing tools like OR-Tools and programming languages such as Java, Python, or C++. Strong analytical and problem-solving skills are essential for translating business requirements into effective mathematical models.

Highest-signal resume keywords
Optimization Solutions DesignOR-Tools (CP-SAT) ProficiencyLinear Programming ExpertiseWorkforce Scheduling ExperienceCloud Platforms Knowledge (AWS, GCP, Azure)

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Optimization ModelingConstraint ProgrammingMixed-Integer ProgrammingLinear ProgrammingInteger ProgrammingJavaPythonC++Data AnalysisAlgorithm Validation
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
OR-ToolsAWSGCPAzureAI-Assisted Development Tools
Industry Keywords
Workforce Management (WFM)Resource AllocationSchedulingLogisticsTransportationForecastingDecision-Support Systems

Tech Stack

Tools & technologies
AWSAzureCloudGoogle Cloud PlatformJavaPythonC++

About the role

Key responsibilities & impact
  • Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation
  • Design and implement the schedule optimization engine using OR-Tools/CP-SAT
  • Own the constraint model end to end by formalizing business rules into a solvable, maintainable model
  • Build a production-grade solver as a service within the WFM platform
  • Meet latency targets for real forecast group volumes
  • Define and validate schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability across re-solves
  • Instrument the service so quality can be monitored in production
  • Build and execute tests and validate optimization algorithms for performance, scalability, and accuracy
  • Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade workforce management optimization engine
  • Partner with workforce-planning and real-time-analyst stakeholders to validate operational usability of generated schedules
  • Communicate and present findings, methodologies, and results to engineering and business stakeholders

Requirements

What you’ll need
  • 6+ years of professional experience designing and implementing optimization solutions in production environments
  • Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver
  • Strong foundation in linear programming, integer programming, or stochastic optimization
  • Direct experience modeling and solving workforce or resource scheduling problems
  • Experience working with large datasets and solving large-scale optimization problems
  • Proficiency in Java, Python, or C++
  • Experience translating complex business requirements into mathematical models and optimization objectives
  • Strong software engineering skills with the ability to build production-ready services and validation frameworks
  • Strong analytical, problem-solving, and communication skills
  • Working knowledge of WFM domain
  • Experience building optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation
  • Knowledge of forecasting and decision-support systems
  • Experience with cloud platforms such as AWS, GCP, or Azure
  • Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot

Benefits

Comp & perks
  • Comprehensive compensation and benefits package, including health insurance
  • Relocation program
  • Remote work flexibility / Work From Anywhere Culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Collaboration on impactful projects for top global clients
  • Inclusive and supportive work environment
  • Regular team-building company social events