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Miratech

Senior Full Stack Java Engineer – Workforce Management

Miratech

. Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and domain-driven design practices .

Posted 10/6/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and developing scalable backend services using Java, Spring Boot, and microservices architecture, while effectively integrating workforce management solutions with various platforms. Proficient in frontend development with TypeScript and React, alongside strong SQL skills for data modeling in PostgreSQL.

Highest-signal resume keywords
Java DevelopmentSpring Boot FrameworkMicroservices ArchitectureREST API DesignPostgreSQL Data Modeling

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
JavaSpring BootTypeScriptReactREST APIsMicroservicesSQLPostgreSQLEvent-Driven ServicesContainerization
Soft Skills
Verbal CommunicationWritten CommunicationCross-Functional CollaborationAnalytical Skills
Tools & Technologies
JenkinsKubernetesNICE WFMVerintCalabrioGenesys WFMKafkaRabbitMQCloud PlatformsObservability Tooling
Industry Keywords
Workforce ManagementForecasting MethodsScheduling ConstraintsOperational ResearchService-Level Concepts

Tech Stack

Tools & technologies
AngularCloudJavaJavaScriptJenkinsKafkaKubernetesMicroservicesNode.jsPostgresRabbitMQReactSpringSpring BootSpringBootSQLTypeScript

About the role

Key responsibilities & impact
  • Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and domain-driven design practices
  • Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting
  • Develop responsive workforce applications using TypeScript and React
  • Design and consume REST APIs using an API-first approach
  • Define and maintain OpenAPI/Swagger contracts and versioning standards
  • Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events
  • Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms
  • Model workforce and operational data in PostgreSQL and other relational databases
  • Containerize services and contribute to cloud-native deployment patterns, configuration management, and environment consistency
  • Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes
  • Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability, and reliability
  • Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement activities
  • Collaborate with Product, Operations Research, QA, DevOps, UX, and contact center stakeholders to deliver workforce solutions

Requirements

What you’ll need
  • 6+ years of experience in full-stack software development, including ownership of production applications
  • Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
  • Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices
  • Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components
  • Proven experience designing REST APIs, microservices, and event-driven services in distributed environments
  • Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases
  • Experience developing, deploying, or supporting cloud-based and containerized applications
  • Ability to analyze complex business rules, investigate data issues, and communicate technical trade-offs clearly
  • Good command of English, with strong verbal and written communication skills in cross-functional teams
  • Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions
  • Knowledge of forecasting methods, staffing requirements, scheduling constraints, real-time management, shrinkage, occupancy, and service-level concepts
  • Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms
  • Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies
  • Exposure to workforce analytics, optimization techniques, or operational research concepts
  • Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices

Benefits

Comp & perks
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Inclusive and supportive work environment
  • Regular team-building company social events