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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing scalable backend services using Java and Spring Boot, along with proficiency in frontend technologies like TypeScript and React. Strong experience in building microservices, REST APIs, and integrating workforce management solutions with various platforms.
Highest-signal resume keywords
Java DevelopmentSpring Boot FrameworkMicroservices ArchitectureREST API DesignPostgreSQL Database Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
JavaSpring BootTypeScriptReactREST ServicesMicroservicesPostgreSQLCI/CD PipelinesEvent-Driven ArchitectureContainerization
Soft Skills
Excellent CommunicationTechnical Documentation
Tools & Technologies
AWSJenkinsKubernetesKafkaRabbitMQNICE WFMVerintCalabrioGenesys WFMCloud Platforms
Industry Keywords
Workforce ManagementOperational ReportingData ModelingAgile MethodologiesContinuous Improvement
Tech Stack
Tools & technologiesAngularAWSCloudJavaJavaScriptJenkinsKafkaKubernetesMicroservicesNode.jsPostgresRabbitMQReactSpringSpring BootSpringBootSQLTypeScript
About the role
Key responsibilities & impact- Design, develop, test, and maintain scalable backend services using Java, Spring Boot, and domain-driven design practices
- Build microservices for forecasting, staffing calculations, schedule generation, shift management, adherence, exceptions, and operational reporting
- Develop responsive workforce applications using TypeScript and React
- Design and consume REST APIs using an API-first approach
- Define and maintain OpenAPI/Swagger contracts and versioning standards
- Implement event-driven workflows for schedule changes, agent states, queue metrics, forecasts, and adherence events
- Integrate WFM capabilities with CX platforms, ACD and routing systems, HR systems, payroll, identity services, and enterprise data platforms
- Model workforce and operational data in PostgreSQL and other relational databases
- Containerize services and contribute to cloud-native deployment patterns and configuration management
- Build and maintain CI/CD pipelines, including Jenkins, automated tests, quality gates, and repeatable deployment processes
- Troubleshoot production issues and optimize performance, batch processing, concurrency, scalability, and reliability
- Participate in code reviews, technical design sessions, architecture discussions, sprint planning, and continuous improvement
- Collaborate with Product, Operations Research, QA, DevOps, UX, and other stakeholders to deliver solutions
Requirements
What you’ll need- 8+ years of experience in full-stack software development, including ownership of production applications
- Strong hands-on experience with Java and Spring technologies, particularly Spring Boot, REST services, security, and persistence
- Solid frontend development experience with Angular or React, TypeScript, component-based design, state management, and modern testing practices
- Familiarity with Node.js for integrations, lightweight services, build tooling, or supporting components
- Hands-on experience with NICE WFM, Verint, Calabrio, Genesys WFM, Aspect/Alvaria, or comparable workforce solutions
- Experience with AWS services and Amazon Connect is preferred
- Proven experience designing REST APIs, microservices, and event-driven services in distributed environments
- Strong SQL skills and experience designing efficient data models in PostgreSQL or comparable relational databases
- Experience developing, deploying, or supporting cloud-based and containerized applications
- Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
- Experience integrating WFM with ACD, routing, HR, payroll, CRM, or data warehouse platforms is nice to have
- Experience with Kafka, RabbitMQ, or similar messaging and event-streaming technologies is nice to have
- Exposure to workforce analytics, optimization techniques, or operational research concepts is nice to have
- Familiarity with Jenkins, Kubernetes, cloud platforms, observability tooling, and secure software delivery practices is nice to have
- Practical experience with AI-assisted software development or AI-enabled solutions, including tools such as Claude or GitHub Copilot, is a plus
Benefits
Comp & perks- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Regular team-building company social events
