Apply

Ready to go for it?

AI Apply speeds things up—apply directly if you prefer.

FREE ACCESS
5,000–10,000 jobs/day
Scoutfield Logo

See all jobs on Scoutfield

Search thousands of fresh jobs every day.

Discover
  • Fresh listings
  • Fast filters
  • No subscription required
Create a free account and start exploring right away.
Miratech

Senior Genesys Cloud Engineer

Miratech

. Design, develop, configure, and maintain Genesys Cloud CX solutions aligned with technical and customer requirements .

Posted 10/6/2026full-timeRemote • ChileSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates extensive experience in designing, developing, and maintaining Genesys Cloud CX solutions, with a strong focus on integration, analytics, and automation. Proficient in both English and Spanish, facilitating effective collaboration across teams.

Highest-signal resume keywords
Genesys Cloud CX SolutionsGenesys Cloud ArchitectGenesys Cloud Platform APIsOutbound Dialing ConfigurationsRecording and Quality Management

ATS Keywords

Tailor your resume
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Genesys Cloud CX SolutionsGenesys Cloud ArchitectGenesys Cloud Platform APIsREST API IntegrationsOutbound Dialing ConfigurationsRecording ConfigurationQuality Assurance ProcessesAnalytics APIsDialog Engine Bot FlowsWorkforce Engagement Management
Tools & Technologies
Genesys CloudGoogle DialogflowAWS Lex
Industry Keywords
IVRACDOmnichannel InteractionsCallbacksSocial MessagingData ActionsPredictive CampaignsProgressive CampaignsPreview CampaignsDashboards

Tech Stack

Tools & technologies
AWSCloud

About the role

Key responsibilities & impact
  • Design, develop, configure, and maintain Genesys Cloud CX solutions aligned with technical and customer requirements
  • Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging
  • Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules
  • Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs
  • Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns
  • Maintain recording and quality management capabilities
  • Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector
  • Configure Genesys Cloud analytics, dashboards, and reporting solutions
  • Provide Level 2/3 technical support for incidents and service requests
  • Collaborate with technical and business teams to deliver effective solutions
  • Cooperate closely with the Spanish team during Spanish business hours, 10:00 AM–6:00 PM Spain time

Requirements

What you’ll need
  • 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions
  • English B2+ proficiency
  • Spanish C1+ proficiency
  • Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows
  • Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation
  • Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs
  • Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns
  • Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs
  • Nice to have: Experience with Genesys Dialog Engine Bot Flows and Bot Connector, including integrations with Google Dialogflow or AWS Lex
  • Nice to have: Experience with Workforce Engagement Management (WEM), including schedules, skills, and workforce planning

Benefits

Comp & perks
  • Health insurance
  • Language courses
  • Relocation program
  • Remote work flexibility / Work From Anywhere Culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Collaboration on impactful projects for top global clients
  • Inclusive and supportive work environment with open communication
  • Regular team-building company social events
  • Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality