FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates extensive experience in designing, developing, and maintaining Genesys Cloud CX solutions, with a strong focus on integration, analytics, and automation. Proficient in both English and Spanish, facilitating effective collaboration across teams and regions.
Highest-signal resume keywords
Genesys Cloud CX SolutionsGenesys Cloud ArchitectGenesys Cloud Platform APIsOutbound Dialing ConfigurationsWorkforce Engagement Management
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
IVR DesignACD ConfigurationOmnichannel InteractionsREST API IntegrationsData ActionsQuality ManagementAnalytics and ReportingDialog Engine Bot FlowsBot ConnectorCampaign Management
Tools & Technologies
Genesys CloudGoogle DialogflowAWS Lex
Industry Keywords
Customer ExperienceTechnical SupportProcess AutomationIntegrationCollaboration
Tech Stack
Tools & technologiesAWSCloud
About the role
Key responsibilities & impact- Design, develop, configure, and maintain Genesys Cloud CX solutions aligned with technical and customer requirements
- Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging
- Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules
- Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs
- Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns
- Configure recording and quality management capabilities
- Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector
- Configure Genesys Cloud analytics, dashboards, and reporting solutions
- Provide Level 2/3 technical support for incidents and service requests
- Collaborate with technical and business teams to deliver effective solutions
- Cooperate closely with the Spanish team during Spanish business hours, 10:00 AM–6:00 PM Spain time
Requirements
What you’ll need- 6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions
- English B2+ and Spanish C1+ proficiency
- Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows
- Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation
- Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs
- Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns
- Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs
- Experience with Genesys Dialog Engine Bot Flows and Bot Connector, including integrations with third-party bot platforms such as Google Dialogflow or AWS Lex
- Experience with Workforce Engagement Management (WEM), including schedules, skills, and workforce planning
Benefits
Comp & perks- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Remote work flexibility
- Inclusive and supportive work environment
- Regular team-building company social events