Senior Genesys Cloud Engineer

Miratech

. Design, develop, configure, and maintain Genesys Cloud CX solutions aligned with technical and customer requirements .

Posted 10/6/2026full-timeRemote • ColombiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in designing, developing, and maintaining Genesys Cloud CX solutions, with a strong focus on integration, analytics, and quality management. Proficient in configuring interaction flows, outbound dialing, and conversational automation to enhance customer engagement.

Highest-signal resume keywords

Genesys Cloud CX SolutionsGenesys Cloud ArchitectGenesys Cloud Platform APIsOutbound Dialing ConfigurationsRecording and Quality Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud CX SolutionsGenesys Cloud ArchitectGenesys Cloud Platform APIsREST API IntegrationsOutbound Dialing ConfigurationsRecording ConfigurationQuality Assurance ProcessesAnalytics APIsData ActionsConversational Automation

Tools & Technologies

Genesys CloudDialog Engine Bot FlowsBot ConnectorGoogle DialogflowAWS Lex

Industry Keywords

IVRACDOmnichannel InteractionsWorkforce Engagement ManagementCampaigns

Tech Stack

Tools & technologies

AWSCloud

About the role

Key responsibilities & impact

Design, develop, configure, and maintain Genesys Cloud CX solutions aligned with technical and customer requirements
Design and optimize interaction flows in Genesys Cloud Architect, including IVR, ACD, queues, bots, omnichannel interactions, callbacks, and social messaging
Configure and optimize Genesys Cloud routing, including queues, skills, schedules, and routing rules
Develop and maintain integrations with external systems using Genesys Cloud Platform APIs, webhooks, and Data Actions for REST/JSON APIs
Develop and maintain Outbound Dialing configurations, including Predictive, Progressive, and Preview Campaigns
Implement recording and quality management capabilities
Implement conversational automation using Dialog Engine Bot Flows and third-party bots through Bot Connector
Configure Genesys Cloud analytics, dashboards, and reporting solutions
Provide Level 2/3 technical support for incidents and service requests
Collaborate with technical and business teams to deliver effective solutions

Requirements

What you’ll need

6+ years of experience designing, developing, configuring, and maintaining Genesys Cloud CX solutions
English B2+ proficiency
Spanish C1+ proficiency
Hands-on experience with Genesys Cloud Architect, including call, messaging, IVR, and bot flows
Hands-on experience with Genesys Cloud Platform APIs, including REST API integrations, queries, webhooks, and process automation
Experience with Genesys Cloud Data Actions for integrating external REST/JSON APIs
Experience configuring Genesys Cloud Outbound Dialing, including Predictive, Progressive, and Preview Campaigns
Experience with Recording, Quality Management, Analytics, and Reporting, including recording configuration, tagging, quality assurance processes, dashboards, and Analytics APIs
Nice to have: Experience with Genesys Dialog Engine Bot Flows and Bot Connector, including integrations with Google Dialogflow or AWS Lex
Nice to have: Experience with Workforce Engagement Management (WEM), including schedules, skills, and workforce planning

Benefits

Comp & perks

Health insurance
Language courses
Relocation program
Remote work flexibility
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility opportunities
Internship opportunities
Collaboration on impactful projects for top global clients
Inclusive and supportive work environment
Regular team-building company social events