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Miratech

Senior Genesys Cloud Engineer

Miratech

. Design, configure, and deploy IVR flows in Genesys Cloud Architect .

Posted 9/21/2026full-timeRemote • India, ArgentinaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and deploying IVR flows using Genesys Cloud Architect, integrating WhatsApp Business API, and managing Outbound campaigns. Proficient in collaborating with cross-functional teams to translate business requirements into effective technical solutions while adhering to best practices and configuration standards.

Highest-signal resume keywords
Genesys Cloud CX ExperienceIVR Flow DevelopmentWhatsApp Business API IntegrationSkill Based Dialling ManagementGenesys Cloud REST APIs

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
IVR Flow DevelopmentGenesys Cloud ArchitectWhatsApp Business API IntegrationSkill Based DiallingOutbound Campaign ManagementGenesys Cloud REST APIsData ActionsWebhooksSpeech and Text AnalyticsDigital Routing/ACD Configuration
Soft Skills
Technical DocumentationCollaborationProblem SolvingCommunication
Tools & Technologies
Genesys CloudComposer/ININEventBridgeEmbeddable Framework
Certifications & Qualifications
Genesys Cloud Certifications
Industry Keywords
Contact CenterTelephony Regulatory FrameworksSTIR/SHAKENLey SACConversational AIAIOpsLarge-Scale Contact Centers

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Design, configure, and deploy IVR flows in Genesys Cloud Architect
  • Develop and integrate the WhatsApp Business channel within Genesys Cloud
  • Configure and optimize Outbound and Skill Based Dialling campaigns
  • Act as a technical reference for Marketing rollout initiatives
  • Contribute to Genesys Cloud integration architecture with internal applications using the Embeddable Framework, EventBridge, and APIs
  • Provide functional and technical support for incidents and requests related to IVR, WhatsApp, and Outbound functionality
  • Document solution designs, flows, and configurations
  • Prepare technical deliverables, including manuals, diagrams, and test cases, in English and Spanish
  • Define and apply best practices, configuration standards, and test plans
  • Collaborate with Genesys, system integrators, and vendors on incident resolution and new platform feature evaluation
  • Work with Marketing, Operations, Development, and Platform teams to translate business requirements into technical solutions

Requirements

What you’ll need
  • 6+ years of hands-on experience with Genesys Cloud CX in high-volume contact center environments
  • Strong experience developing and configuring IVR flows with Genesys Cloud Architect
  • Experience with Composer/ININ in Genesys OnPrem
  • Hands-on experience integrating WhatsApp Business API with contact center platforms
  • Expertise in Skill Based Dialling (SBD) and Outbound campaign management in Genesys Cloud, including Fair Use, dialling ratios, DNC lists, and contactability
  • Hands-on experience with Genesys Cloud REST APIs, Data Actions, and webhooks
  • Experience with digital channels, including chat and SMS, and digital routing/ACD configuration
  • English B2+ proficiency
  • Spanish C1+ proficiency
  • Experience with Speech and Text Analytics and contactability dashboards is nice to have
  • Knowledge of telephony regulatory frameworks, including STIR/SHAKEN, Ley SAC, and prefix regulations, is nice to have
  • Official Genesys Cloud certifications are nice to have
  • Experience with Genesys OnPrem to Genesys Cloud migration projects is nice to have
  • Knowledge of conversational AI or AIOps solutions for IVR and voicebots is nice to have
  • Experience with large-scale contact centers in security, alarms, or subscription services sectors is nice to have

Benefits

Comp & perks
  • Comprehensive compensation and benefits package
  • Health insurance
  • Language courses
  • Relocation program
  • Remote work flexibility / Work From Anywhere Culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Impactful projects for top global clients
  • Inclusive and supportive work environment
  • Regular team-building company social events