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Senior Genesys Cloud PS Consultant – Genesys AI experience
Miratech. Lead discovery workshops . Gather, document, and prioritize business requirements with stakeholders and contact center teams . Assess Genesys Cloud AI capabilities against business requirements . Identify platform
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and implementing AI-powered contact center solutions using Genesys Cloud, with a strong focus on stakeholder engagement, requirements gathering, and technical feasibility assessments. Proficient in translating business needs into actionable solutions while ensuring knowledge quality and integration with enterprise systems.
Highest-signal resume keywords
Genesys Cloud CX ConfigurationAI-Powered Contact Center SolutionsStakeholder ManagementKnowledge Management CertificationBilingual English/French Proficiency
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Enterprise Technology ConsultingSolution ConsultingContact Center TransformationKnowledge BasesBot FlowsData ActionsAI LicensingImplementation CostsTotal Cost of OwnershipTechnical Architecture Evaluation
Soft Skills
Analytical SkillsCommunication SkillsPresentation Skills
Tools & Technologies
Genesys Cloud AIKnowledge Management FrameworksService Management Frameworks
Certifications & Qualifications
KCS CertificationKMI CertificationITIL CertificationLean Six Sigma Certification
Industry Keywords
Knowledge QualitySemantic SearchInteraction SummarizationAgent AssistanceVirtual Agents
Tech Stack
Tools & technologiesCloud
About the role
Key responsibilities & impact- Lead discovery workshops
- Gather, document, and prioritize business requirements with stakeholders and contact center teams
- Assess Genesys Cloud AI capabilities against business requirements
- Identify platform limitations, configuration options, and integration gaps
- Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents
- Configure and test Genesys Cloud features
- Build prototypes and proof of concepts
- Validate the technical feasibility of proposed solutions
- Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications
- Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements
- Prepare solution assessments and recommendations
- Document findings and risks
- Present outcomes to business and technical stakeholders
Requirements
What you’ll need- 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation
- Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation, such as knowledge bases, Architect, bot flows, or Data Actions
- Practical experience with Genesys Cloud AI capabilities
- Understanding of how knowledge quality affects AI outcomes, including knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents
- Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept
- Strong analytical, communication, and stakeholder management skills
- Ability to present technical recommendations to business and technical audiences
- Eligibility to obtain and maintain a Government of Canada security clearance
- Experience with AI licensing, consumption models, implementation costs, and total cost of ownership
- Certification in a recognized knowledge management or service management framework, such as KCS, KMI, or ITIL, or Lean Six Sigma
- Bilingual English/French proficiency
Benefits
Comp & perks- Comprehensive compensation and benefits package
- Health insurance
- Language courses
- Relocation program
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Impactful projects for top global clients
- Inclusive and supportive work environment
- Open communication
- Regular team-building company social events