Senior Genesys Cloud PS Consultant, Genesys AI experience

Miratech

. Lead discovery workshops . Gather, document, and prioritize business requirements with stakeholders and contact center teams . Assess Genesys Cloud AI capabilities against business requirements . Identify platform

Posted 10/26/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive experience in Genesys Cloud CX configuration and solution implementation, with a strong focus on AI capabilities and contact center transformation. Proven ability to gather and prioritize business requirements, design AI-powered solutions, and effectively communicate outcomes to stakeholders.

Highest-signal resume keywords

Genesys Cloud CX ConfigurationAI-Powered Contact Center SolutionsBusiness Requirements GatheringStakeholder ManagementBilingual English/French Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys Cloud AI CapabilitiesKnowledge ManagementInteraction SummarizationAgent AssistanceVirtual AgentsArchitectBot FlowsData ActionsSolution DesignTechnical Architecture Evaluation

Soft Skills

Analytical SkillsCommunication Skills

Certifications & Qualifications

KCS CertificationKMI CertificationITIL CertificationLean Six Sigma Certification

Industry Keywords

Enterprise Technology ConsultingContact Center TransformationAI LicensingImplementation CostsTotal Cost of Ownership

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Lead discovery workshops
Gather, document, and prioritize business requirements with stakeholders and contact center teams
Assess Genesys Cloud AI capabilities against business requirements
Identify platform limitations, configuration options, and integration gaps
Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents
Configure and test Genesys Cloud features
Build prototypes and proof of concepts
Validate the technical feasibility of proposed solutions
Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications
Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements
Prepare solution assessments and recommendations
Document findings and risks
Present outcomes to business and technical stakeholders

Requirements

What you’ll need

7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation
Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation
Experience with knowledge bases, Architect, bot flows, or Data Actions
Practical experience with Genesys Cloud AI capabilities
Understanding of knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents
Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept
Strong analytical, communication, and stakeholder management skills
Eligibility to obtain and maintain a Government of Canada security clearance
Experience with AI licensing, consumption models, implementation costs, and total cost of ownership (nice to have)
Certification in KCS, KMI, ITIL, or Lean Six Sigma (nice to have)
Bilingual English/French proficiency (nice to have)

Benefits

Comp & perks

Comprehensive compensation and benefits package
Health insurance
Language courses
Relocation program
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility opportunities
Internship opportunities
Impactful projects for top global clients
Inclusive and supportive work environment
Regular team-building company social events