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Miratech

Senior Genesys Cloud PS Consultant, Genesys AI experience

Miratech

. Lead discovery workshops . Gather, document, and prioritize business requirements with stakeholders and contact center teams . Assess Genesys Cloud AI capabilities against business requirements . Identify platform

Posted 10/26/2026full-timeRemoteSeniorWebsite

Core Competencies

Role fit
Core Competencies

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Demonstrates expertise in Genesys Cloud CX configuration and solution implementation, with a strong focus on AI capabilities and contact center transformation. Proven ability to gather and prioritize business requirements, design AI-powered solutions, and effectively communicate outcomes to stakeholders.

Highest-signal resume keywords
Genesys Cloud CX ConfigurationAI-Powered Contact Center SolutionsBusiness Requirements GatheringStakeholder ManagementBilingual English/French Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Enterprise Technology ConsultingSolution ConsultingKnowledge ManagementBot FlowsData ActionsTechnical Architecture EvaluationIntegration Options AssessmentProof of Concept DevelopmentAI Licensing and Consumption ModelsTotal Cost of Ownership Analysis
Soft Skills
Analytical SkillsCommunication Skills
Tools & Technologies
Genesys Cloud AIKnowledge BasesArchitect
Certifications & Qualifications
KCS CertificationKMI CertificationITIL CertificationLean Six Sigma Certification
Industry Keywords
Contact Center TransformationGovernment of Canada Security Clearance

Tech Stack

Tools & technologies
Cloud

About the role

Key responsibilities & impact
  • Lead discovery workshops
  • Gather, document, and prioritize business requirements with stakeholders and contact center teams
  • Assess Genesys Cloud AI capabilities against business requirements
  • Identify platform limitations, configuration options, and integration gaps
  • Design AI-powered contact center solutions covering knowledge management, knowledge surfacing, agent assistance, interaction summarization, and virtual agents
  • Configure and test Genesys Cloud features
  • Build prototypes and proof of concepts
  • Validate the technical feasibility of proposed solutions
  • Evaluate technical architecture and integration options between Genesys Cloud AI, enterprise knowledge repositories, and internal applications
  • Assess implementation effort, licensing, AI consumption, integration costs, and ongoing operational requirements
  • Prepare solution assessments and recommendations
  • Document findings and risks
  • Present outcomes to business and technical stakeholders

Requirements

What you’ll need
  • 7+ years of experience in enterprise technology consulting, solution consulting, or contact center transformation
  • Hands-on experience with Genesys Cloud CX, including platform configuration and solution implementation
  • Experience with knowledge bases, Architect, bot flows, or Data Actions
  • Practical experience with Genesys Cloud AI capabilities
  • Understanding of knowledge surfacing, semantic search, interaction summarization, agent assistance, and virtual agents
  • Ability to translate business requirements into solution designs and validate recommendations through configuration, testing, or proof of concept
  • Strong analytical, communication, and stakeholder management skills
  • Eligibility to obtain and maintain a Government of Canada security clearance
  • Bilingual English/French proficiency is a nice-to-have
  • Certification in KCS, KMI, ITIL, or Lean Six Sigma is a nice-to-have
  • Experience with AI licensing, consumption models, implementation costs, and total cost of ownership is a nice-to-have

Benefits

Comp & perks
  • Comprehensive compensation and benefits package
  • Health insurance
  • Language courses
  • Relocation program
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Impactful projects for top global clients
  • Inclusive and supportive work environment
  • Regular team-building company social events