Senior Genesys Routing Developer

Miratech

. Design, develop, and implement Genesys routing projects on the Genesys Engage Platform .

Posted 10/21/2026full-timeRemote • IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates extensive expertise in designing and developing routing applications on the Genesys Engage Platform, with a strong focus on multi-channel solutions and technical troubleshooting. Proficient in utilizing CI/CD tools and maintaining high-quality production code while effectively communicating project updates and collaborating with stakeholders.

Highest-signal resume keywords

Genesys Suite DevelopmentAmazon Connect ExperienceRouting Application DesignCI/CD Tools ProficiencyTechnical Documentation Creation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Genesys FrameworkComposer/IRDSCXMLVXMLCCpulseGAXGASQLCassandraGenesys Orchestration Server

Soft Skills

Excellent CommunicationInterpersonal Skills

Tools & Technologies

JenkinsGitHubConfiguration Management ToolsSplunk

Industry Keywords

SDLC ProcessesRouting WorkflowsGenesys Contact Center SolutionsMulti-channel ComponentsTroubleshooting

Tech Stack

Tools & technologies

CassandraJenkinsSDLCSplunkSQL

About the role

Key responsibilities & impact

Design, develop, and implement Genesys routing projects on the Genesys Engage Platform
Write and review secure, high-quality production code
Troubleshoot and debug technical issues
Participate in planning, implementation, testing, and deployment phases
Collaborate with team members to share knowledge and identify innovation opportunities
Deliver knowledge transfer sessions to clients and colleagues
Provide regular project status updates and communicate with stakeholders
Create and maintain technical documentation
Install, configure, and develop Genesys solutions
Analyze Genesys logs to troubleshoot and resolve technical issues

Requirements

What you’ll need

10+ years of development experience with the Genesys Suite, specializing in Genesys Framework
4+ years of experience in Amazon Connect
Expertise designing and developing routing applications for voice and multi-channel platforms using Composer/IRD and SCXML
VXML experience is a plus
Proficiency with CCpulse, GAX, and GA
Database knowledge, particularly SQL and Cassandra, is advantageous
Experience with SDLC processes and CI/CD tools such as Jenkins and GitHub
Hands-on routing development experience in Genesys Contact Center Solutions (Voice, IVR, Multi-channel)
Experience with configuration management tools
Skill developing routing workflows using Composer and debugging solutions using Genesys Orchestration Server, Genesys Rules Engine, and URS
Familiarity with troubleshooting and supporting Genesys/Cisco frameworks, reporting, routing, and multi-channel components
Ability to architect routing designs and provide development support for customers
Excellent communication and interpersonal skills
Experience troubleshooting routing issues in production environments is a plus
Ability to work on-call is a plus
Knowledge of Splunk is a plus

Benefits

Comp & perks

Health insurance
Relocation program
Remote work flexibility
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility opportunities
Internship opportunities
Collaboration on impactful projects for top global clients
Inclusive and supportive work environment
Open communication
Regular team-building company social events