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Miratech

Senior Operations Research Engineer

Miratech

. Join the Workforce Management product stream .

Posted 11/12/2026full-timeRemote • CanadaSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in designing and implementing optimization models for workforce management, with a strong foundation in linear programming and experience in building production-grade services. Proficient in utilizing OR-Tools for schedule optimization and translating complex business requirements into effective mathematical models.

Highest-signal resume keywords
OR-Tools/CP-SATLinear ProgrammingJavaPythonOptimization Solutions

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills
Constraint ProgrammingMixed-Integer ProgrammingWorkforce SchedulingLarge Dataset AnalysisProduction-Ready ServicesValidation FrameworksMathematical ModelingOptimization AlgorithmsPerformance TestingScalability Solutions
Soft Skills
Analytical SkillsProblem-Solving SkillsCommunication Skills
Tools & Technologies
AWSGCPAzureAI-Assisted Software DevelopmentGitHub Copilot
Industry Keywords
Workforce ManagementResource AllocationLogisticsTransportationDecision-Support Systems

Tech Stack

Tools & technologies
AWSAzureGoogle Cloud PlatformJavaPythonC++

About the role

Key responsibilities & impact
  • Join the Workforce Management product stream
  • Research, design, and develop optimization models for contact center workforce planning, scheduling, and resource allocation
  • Design and implement the schedule optimization engine using OR-Tools/CP-SAT
  • Own the constraint model end to end by formalizing business rules into a solvable, maintainable model
  • Build a production-grade solver service within the WFM platform that meets latency targets for real forecast group volumes
  • Define and validate schedule quality metrics, including coverage attainment, constraint violations, solve time, and solution stability across re-solves
  • Instrument the service so quality can be monitored in production
  • Build and execute tests and validation of optimization algorithms for performance, scalability, and accuracy
  • Collaborate with architects and engineering teams to integrate optimization models into an enterprise-grade workforce management optimization engine
  • Partner with workforce-planning and real-time-analyst stakeholders to validate operational usability of generated schedules
  • Communicate and present findings, methodologies, and results to engineering and business stakeholders

Requirements

What you’ll need
  • 6+ years of professional experience designing and implementing optimization solutions in production environments
  • Hands-on production experience with OR-Tools (CP-SAT), or a comparable constraint-programming / mixed-integer-programming solver
  • Strong foundation in linear programming, integer programming, or stochastic optimization
  • Direct experience modeling and solving workforce or resource scheduling problems
  • Experience working with large datasets and solving large-scale optimization problems
  • Proficiency in Java, Python, or C++
  • Experience translating complex business requirements into mathematical models and optimization objectives
  • Strong software engineering skills with the ability to build production-ready services and validation frameworks
  • Strong analytical, problem-solving, and communication skills
  • Working knowledge of WFM domain is nice to have
  • Experience with optimization solutions for workforce planning, scheduling, logistics, transportation, or resource allocation is nice to have
  • Knowledge of forecasting and decision-support systems is nice to have
  • Experience with AWS, GCP, or Azure is nice to have
  • Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is nice to have

Benefits

Comp & perks
  • Health insurance
  • Relocation program
  • Remote work flexibility / Work From Anywhere Culture
  • Professional development opportunities
  • Certification programs
  • Mentorship and talent investment programs
  • Internal mobility opportunities
  • Internship opportunities
  • Inclusive and supportive work environment
  • Regular team-building company social events
  • Social sustainability initiatives
  • Equal opportunity employment