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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in QA Automation with a focus on designing and maintaining automated test frameworks using Playwright and/or Cypress, as well as integrating automated tests into CI/CD pipelines. Proficient in performance testing and validating microservices within complex Workforce Management systems.
Highest-signal resume keywords
QA Automation ExperienceTest Automation FrameworksPerformance Testing ToolsMicroservices TestingCI/CD Integration
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Test AutomationComponent TestingIntegration TestingPerformance TestingREST API TestingJava MicroservicesContract TestingTypeScriptJavaScriptQuality Engineering Standards
Soft Skills
Analytical SkillsTroubleshooting SkillsCollaboration
Tools & Technologies
PlaywrightCypressJUnitJMeterGatlingK6Spring Boot TestTestcontainersWireMockREST Assured
Industry Keywords
Workforce ManagementCustomer ExperienceContact CenterCXCCaaSRoutingVoice PlatformsTelephonyIVRCall Flows
Tech Stack
Tools & technologiesCloudCypressDistributed SystemsJavaJavaScriptJMeterJUnitMicroservicesSDLCSpringSpring BootSpringBootTypeScript
About the role
Key responsibilities & impact- Drive quality engineering practices across a next-generation Workforce Management and Customer Experience platform
- Own test automation across the full test pyramid, including unit, component, integration, contract, end-to-end, and performance testing
- Design, develop, and maintain automated test frameworks using Playwright and/or Cypress, JUnit, and modern test automation practices
- Build and execute automated unit, component, integration, contract, API, end-to-end, and regression test suites
- Own component and integration testing of microservices, validating service behavior, data flows, and API contracts
- Design and run performance and load tests for scalability, throughput, and response times under peak contact-center volumes
- Design and automate test scenarios for Workforce Management functionality, including forecasting, schedule generation, and scheduling rules and constraints
- Integrate automated tests into CI/CD pipelines and quality gates
- Collaborate with developers, architects, product managers, business stakeholders, and domain experts to define acceptance criteria and quality standards
- Analyze defects, identify root causes, and drive quality improvements across the SDLC
- Establish quality engineering standards, reusable automation assets, and test strategies across multiple product streams
Requirements
What you’ll need- 6+ years of QA Automation experience
- Proven experience designing component and integration test suites for Java microservices
- Experience with Spring Boot Test, Testcontainers, WireMock, or REST Assured
- Strong hands-on experience with Playwright and/or Cypress using TypeScript or JavaScript
- Experience with contract testing, such as Pact or Spring Cloud Contract
- Experience with performance and load testing tools and practices, such as JMeter, Gatling, or k6
- Experience testing REST APIs, microservices, and distributed systems
- Experience testing WFM forecasting and scheduling engines or other complex rule-based business systems
- Experience integrating automated testing into CI/CD pipelines and quality gates
- Strong analytical and troubleshooting skills
- Experience with Contact Center, CX, CCaaS, Routing, or Voice platforms is nice to have
- Understanding of telephony, IVR, call flows, agent routing, and customer interaction systems is nice to have
Benefits
Comp & perks- Comprehensive compensation and benefits package
- Health insurance
- Language courses
- Relocation program
- Remote work flexibility through the ForeverRemote work culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Collaboration on impactful projects for top global clients
- Inclusive and supportive work environment with open communication
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality