FREE ACCESS
5,000–10,000 jobs/day
See all jobs on Scoutfield
Search thousands of fresh jobs every day.
Discover
- Fresh listings
- Fast filters
- No subscription required
Create a free account and start exploring right away.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing enterprise-scale routing engines and distributed systems, with a strong focus on Java, Spring Boot, and API-first design. Capable of optimizing systems for performance, scalability, and resilience while collaborating with domain experts to translate operational requirements into effective routing capabilities.
Highest-signal resume keywords
Java DevelopmentSpring Boot FrameworkDistributed Systems ArchitectureAPI Design and DevelopmentRouting Logic for Contact Centers
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Software EngineeringMicroservices ArchitectureREST APIsPerformance EngineeringData ModelingIntegration Data FlowsTransaction Processing SystemsOptimization AlgorithmsDecision EnginesScheduling Systems
Soft Skills
Excellent Communication SkillsTechnical Documentation
Tools & Technologies
PostgreSQLFreeSWITCHKamailioGenesysNICEFive9Amazon ConnectCiscoAvayaKafka
Industry Keywords
Contact Center PlatformsCustomer EngagementWorkforce ManagementSkill-Based RoutingQueue Management
Tech Stack
Tools & technologiesCloudDistributed SystemsJavaJenkinsKafkaKubernetesMicroservicesPostgresRabbitMQSpringSpring BootSpringBoot
About the role
Key responsibilities & impact- Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time
- Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules
- Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads
- Design and maintain APIs for routing configuration, administration, monitoring, and integrations
- Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance
- Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms
- Design and develop Java and Spring Boot services, APIs, integration components, and reference implementations
- Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps
- Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability
- Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions balancing quality, time, and cost
- Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance
- Collaborate with CX domain experts to translate operational requirements into routing capabilities
Requirements
What you’ll need- 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications
- Expert-level hands-on experience with Java and Spring Boot
- Experience implementing distributed systems and microservices architectures
- Experience with REST APIs, persistence, security, testing, and performance engineering
- Experience developing routing logic for contact center, communications, or customer engagement platforms
- Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing
- Experience building high-throughput, low-latency transaction processing systems
- Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
- Experience with PostgreSQL or comparable relational databases
- Knowledge of data modeling, integration data flows, and transactional design
- Hands-on experience with contact center or CX platforms and customer routing and engagement concepts
- Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
- Experience with real-time communications platforms such as FreeSWITCH or Kamailio is nice to have
- Knowledge of optimization algorithms, decision engines, or scheduling systems is nice to have
- Experience with Genesys, NICE, Five9, Amazon Connect, Cisco, Avaya, or comparable contact center platforms is nice to have
- Exposure to WFM processes and integrations involving forecasting, schedules, and adherence is nice to have
- Familiarity with Kafka or RabbitMQ, Kubernetes, Jenkins, observability platforms, API gateways, and security architecture is nice to have
- Practical experience with AI-assisted software development or AI-enabled solutions, including Claude or GitHub Copilot, is a plus
Benefits
Comp & perks- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Global team collaboration and impactful projects
- Inclusive and supportive work environment with open communication
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality