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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in designing and developing enterprise-scale routing engines, with a strong focus on Java, Spring Boot, and distributed systems. Capable of optimizing systems for high availability and performance while integrating with various platforms and ensuring adherence to engineering standards.
Highest-signal resume keywords
Java DevelopmentSpring Boot FrameworkDistributed Systems ArchitectureAPI Design and IntegrationRouting Logic Development
ATS Keywords
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Hard Skills
Software EngineeringMicroservices ArchitectureREST APIsPerformance EngineeringData ModelingTransactional DesignEvent-Driven ArchitectureCloud-Native EngineeringHigh-Throughput SystemsLow-Latency Systems
Soft Skills
Excellent Communication SkillsTechnical Documentation
Tools & Technologies
PostgreSQLContact Center PlatformsCRM SystemsWorkforce Management ToolsAnalytics Platforms
Industry Keywords
ACD ConceptsSkill-Based RoutingQueue ManagementWorkload BalancingCustomer Engagement Platforms
Tech Stack
Tools & technologiesCloudDistributed SystemsJavaMicroservicesPostgresSpringSpring BootSpringBoot
About the role
Key responsibilities & impact- Design and develop enterprise-scale routing engines that distribute voice and digital interactions in real time
- Implement intelligent routing algorithms based on skills, priorities, capacity, availability, and business rules
- Ensure high availability, scalability, resilience, and performance across queues, routing paths, and interaction workloads
- Design and maintain APIs supporting routing configuration, administration, monitoring, and integration requirements
- Optimize systems for high concurrency, fault tolerance, resiliency, and predictable performance
- Integrate routing services with telephony, digital messaging, workforce management, CRM, identity, reporting, and analytics platforms
- Design and develop Java and Spring Boot services, APIs, integration components, and reference implementations
- Translate business journeys and operational requirements into solution components, interaction flows, deployment views, and technical roadmaps
- Define non-functional requirements for availability, performance, concurrency, security, privacy, observability, disaster recovery, and supportability
- Review designs and code, identify technical risks, challenge assumptions, and drive pragmatic decisions
- Establish engineering standards, reusable patterns, quality gates, documentation expectations, and technology adoption guidance
- Collaborate with CX domain experts to translate operational requirements into routing capabilities
Requirements
What you’ll need- 8+ years of software engineering experience, including substantial ownership of architecture and technical delivery for distributed applications
- Expert-level hands-on experience with Java, Spring Boot, distributed systems and microservices architectures, REST APIs, persistence, security, testing, and performance engineering
- Experience developing routing logic for contact center, communications, or customer engagement platforms
- Knowledge of ACD concepts, agent states, queue management, skill-based routing, priority routing, proficiency routing, and workload balancing
- Experience building high-throughput, low-latency transaction processing systems
- Deep understanding of API-first design, event-driven architecture, messaging, distributed systems, and cloud-native engineering
- Experience with PostgreSQL or comparable relational databases, data modeling, integration data flows, and transactional design
- Hands-on experience with contact center or CX platforms and the operational concepts behind customer routing and engagement
- Excellent communication skills, including the ability to produce clear technical documentation and lead client-facing workshops
Benefits
Comp & perks- Health insurance
- Relocation program
- Remote work flexibility / Work From Anywhere Culture
- Professional development opportunities
- Certification programs
- Mentorship and talent investment programs
- Internal mobility opportunities
- Internship opportunities
- Inclusive and supportive work environment
- Regular team-building company social events
- Sustainable business practices focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality