Senior Technical Project Manager

Miratech

. Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication .

Posted 9/18/2026full-timeRemote • Texas • United States, IndiaSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in managing complex technical projects, ensuring effective stakeholder communication, risk management, and delivery of speech-enabled IVR and voice solutions. Proven ability to lead cross-functional teams and improve delivery processes in fast-paced environments.

Highest-signal resume keywords

Technical Project ManagementStakeholder ManagementRisk ManagementSoftware Development LifecycleSystems Integration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical Delivery ManagementProject PlanningBacklog PrioritizationAPIsCloud PlatformsEnterprise ApplicationsTechnical ArchitectureDelivery ProcessesGovernanceReporting Mechanisms

Soft Skills

Excellent CommunicationConflict ResolutionTrust BuildingCollaborationContinuous Improvement

Industry Keywords

Contact CenterCXIVRTechnical DomainsClient-Facing Environments

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Act as the primary client-facing lead, managing stakeholder expectations, trust, and communication
Own end-to-end delivery across the program, maintaining visibility into technical and business workstreams
Establish and continuously improve delivery processes, governance, planning, tracking, and reporting mechanisms
Coordinate architects, engineers, analysts, and vendors while aligning priorities with evolving business needs
Manage project risks, dependencies, issues, escalations, and delivery trade-offs
Partner with Product and Technical Leads on backlog planning, prioritization, and delivery sequencing
Collaborate with other Project Managers to ensure delivery continuity, knowledge sharing, and role backup
Drive continuous improvement initiatives based on client feedback and lessons learned
Lead planning, execution, and delivery of technical projects related to speech-enabled IVR and voice solutions

Requirements

What you’ll need

7+ years of experience as a Technical Project Manager and Delivery Management or in a similar technical delivery leadership role
2+ years of hands-on experience in engineering or technical delivery roles
Proven experience managing medium- to large-scale technical projects involving software development, systems integration, cloud platforms, or enterprise applications
Strong understanding of technical architecture, APIs, systems integration, and software development lifecycle concepts
Proven ability to manage complex, cross-functional initiatives and distributed teams in client-facing and outsourcing delivery environments
Comfortable working in fast-paced, startup-like environments with evolving responsibilities
Excellent communication, stakeholder management, risk management, and conflict-resolution skills
Ability to communicate effectively with both business and technical audiences
Experience in contact center, CX, IVR, or related technical domains (nice to have)

Benefits

Comp & perks

Health insurance
Relocation program
Remote work flexibility
Professional development opportunities
Certification programs
Mentorship and talent investment programs
Internal mobility opportunities
Internship opportunities
Impactful projects for top global clients
Inclusive and supportive work environment
Regular team-building company social events
Sustainable business practices and social sustainability initiatives